HI all,
I’m going through a conversion right now. We are upgrading from 3.2.1 to
3.8.11. We are also updating the hardware… and URL to RT.
Old.rt.com
new.rt.com
So the issue I need to resolve…
active tickets from old.rt.com will have emails coming in to update those
active tickets. their subject line will have [old.rt.com #ticketid]
I need those emails to update the ticket in new.rt.com. But,
new.rt.comdoesn’t recognize [
old.rt.com #ticketid] it’s looking for [new.rt.com #ticketid]
There has to be a way to trick RT…
Thoughts?
Thanks in advance for any input!
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca
Hi folks,
After googling some more, I have found the solution…
Set($EmailSubjectTagRegex, qr/(?:|)/i );
Sorry for the list chatter… hopefully this just makes it easier to find
though 
Thanks!
Mike.On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson mike.johnson@nosm.ca wrote:
HI all,
I’m going through a conversion right now. We are upgrading from 3.2.1 to
3.8.11. We are also updating the hardware… and URL to RT.
Old.rt.com http://old.rt.com/
new.rt.com
So the issue I need to resolve…
active tickets from old.rt.com will have emails coming in to update those
active tickets. their subject line will have [old.rt.com #ticketid]
I need those emails to update the ticket in new.rt.com. But, new.rt.comdoesn’t recognize [
old.rt.com #ticketid] it’s looking for [new.rt.com #ticketid]
There has to be a way to trick RT…
Thoughts?
Thanks in advance for any input!
–
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca