Updating RT_SiteConfig in RT4.0.2

In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there something like this in RT 4.0.2? I have a fresh install (manual of course) on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages from RT. A big change in the apache configuration as well from the jump to RT4 from RT3.8.

Help is greatly appreciated.
-Izz

Hi,

There were no huge changes in how RT 4.0 process config files unlike
it was in RT 3.8. Also, as far as I can see that script is debian
specific thing.On Thu, Sep 15, 2011 at 5:52 PM, Izz Abdullah Izz.Abdullah@hibbett.com wrote:

In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there
something like this in RT 4.0.2? I have a fresh install (manual of course)
on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages
from RT. A big change in the apache configuration as well from the jump to
RT4 from RT3.8.

Help is greatly appreciated.

-Izz


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011

Best regards, Ruslan.

Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service.From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, September 15, 2011 9:25 AM
To: Izz Abdullah
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Updating RT_SiteConfig in RT4.0.2

Hi,

There were no huge changes in how RT 4.0 process config files unlike
it was in RT 3.8. Also, as far as I can see that script is debian
specific thing.

Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service.

update-rt-siteconfig takes the files in
/etc/request-tracker3.8/RT_SiteConfig.d and uses them to construct
/etc/request-tracker3.8/RT_SiteConfig.pm. It does not alter RT_Config.pm
(which is installed under /usr in Debian).

If you are installing RT 4 manually, you will just be updating
RT_SiteConfig.pm directly.

If you prefer to work with Debian packages, you might find that it’s
possible to backport 4.0 to Natty without too much work.

(Incidentally, it looks like 11.10 will release with RT 4.0.1; if any
Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to
find an Ubuntu developer to sync this for you).

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

signature.asc (198 Bytes)

Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates

I can believe that was running some script. Ubuntu is a debian based
distro and plenty of things migrate from Debian into Ubuntu.

RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service.

In vanilla RT nothing updates RT_Config.pm from RT_SiteConfig.pm. Both
are loaded, as well as configs from plugins. Settings in SiteConfig
just have the highest priority.

-----Original Message-----
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, September 15, 2011 9:25 AM
To: Izz Abdullah
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Updating RT_SiteConfig in RT4.0.2

Hi,

There were no huge changes in how RT 4.0 process config files unlike
it was in RT 3.8. Also, as far as I can see that script is debian
specific thing.

In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there
something like this in RT 4.0.2? I have a fresh install (manual of course)
on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages
from RT. A big change in the apache configuration as well from the jump to
RT4 from RT3.8.

Help is greatly appreciated.

-Izz


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011


Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

Best regards, Ruslan.

I am aware Ubuntu is a debian clone. Anyway, I admit I was mistaken about RT_Config being updated by RT_SiteConfig by that script. Either way, the script is no longer in 4.0.2, or maybe it is the newer server version I am using. I thought I had to run that script each time I updated the siteconfig file in order to see the changes in RT, but you know something, I also always restarted apache as well, so maybe that was the trick all along.

Thanks everyone for your response!From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, September 15, 2011 9:47 AM
To: Izz Abdullah
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Updating RT_SiteConfig in RT4.0.2

Even if it is debian specific, I was running on an Ubuntu server previously with RT3.8. So what actually updates

I can believe that was running some script. Ubuntu is a debian based
distro and plenty of things migrate from Debian into Ubuntu.

RT_Config.pm from the RT_SiteConfig.pm settings? Surely not simply restarting the apache service.

In vanilla RT nothing updates RT_Config.pm from RT_SiteConfig.pm. Both
are loaded, as well as configs from plugins. Settings in SiteConfig
just have the highest priority.

-----Original Message-----
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, September 15, 2011 9:25 AM
To: Izz Abdullah
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Updating RT_SiteConfig in RT4.0.2

Hi,

There were no huge changes in how RT 4.0 process config files unlike
it was in RT 3.8. Also, as far as I can see that script is debian
specific thing.

In 3.8 we ran a script something like “update-siteconfig-rt3.8”. Is there
something like this in RT 4.0.2? I have a fresh install (manual of course)
on Ubuntu Server Natty (11.04) and am unable, at this point to serve pages
from RT. A big change in the apache configuration as well from the jump to
RT4 from RT3.8.

Help is greatly appreciated.

-Izz


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011


Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

Best regards, Ruslan.

if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to find an Ubuntu developer to sync this for you

I certainly would prefer that RT4.0.2 come with Ubuntu 11.10. What
does “find an Ubuntu developer” mean? Does it mean vote and make noise
in some issue tracking system? Or hire someone to fix the 4.0.1
packages?

Allen

if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to find an Ubuntu developer to sync this for you

I certainly would prefer that RT4.0.2 come with Ubuntu 11.10. What
does “find an Ubuntu developer” mean? Does it mean vote and make noise
in some issue tracking system? Or hire someone to fix the 4.0.1
packages?

Probably filing a bug against request-tracker4 in launchpad would be a
good way to start. It’s just a simple action for someone with the right
access, I believe; the 4.0.1 packages are unmodified from my Debian
ones so there’s no remerging to do.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

signature.asc (189 Bytes)

Probably filing a bug against request-tracker4 in launchpad would be a
good way to start.

Anyone want to join in:

https://bugs.launchpad.net/ubuntu/+source/request-tracker4/+bug/854041

Allen