I’ve got a fresh 3.6.3 install (with LDAP overlay) running on FC6,
everything appears to be fine other than no emails are being sent out
when tickets are updated.
Scenario - I view a ticket, make a comment/reply to ticket, hit submit -
UI shows “Message Recorded” but no mail gets sent (nothing shows in
users mail box or in /var/spool/maillog)
The following shows /var/log/messages:
Mar 13 13:10:05 helpdesk RT: RT::User::CanonicalizeEmailAddress =>
(/opt/rt3/local/lib/RT/User_Local.pm:345)
Mar 13 13:10:05 helpdesk RT: RT::User::CanonicalizeEmailAddress =>
(/opt/rt3/local/lib/RT/User_Local.pm:345)
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 1 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack:
[/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355]
[/opt/rt3/lib/RT/Interface/Web.pm:570]
[/opt/rt3/share/html/Ticket/Display.html:142]
[/opt/rt3/share/html/Ticket/Update.html:216]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 5 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack:
[/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355]
[/opt/rt3/lib/RT/Interface/Web.pm:570]
[/opt/rt3/share/html/Ticket/Display.html:142]
[/opt/rt3/share/html/Ticket/Update.html:216]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 6 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack:
[/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355]
[/opt/rt3/lib/RT/Interface/Web.pm:570]
[/opt/rt3/share/html/Ticket/Display.html:142]
[/opt/rt3/share/html/Ticket/Update.html:216]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 7 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack:
[/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355]
[/opt/rt3/lib/RT/Interface/Web.pm:570]
[/opt/rt3/share/html/Ticket/Display.html:142]
[/opt/rt3/share/html/Ticket/Update.html:216]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
Mar 13 13:10:05 helpdesk RT: Use of uninitialized value in pattern match
(m//) at /opt/rt3/lib/RT/Interface/Web.pm line 1390.
(/opt/rt3/lib/RT/Interface/Web.pm:1390)
I can go back and view the ticket and the changes are there, so what do
I need to do in order to get the updates emailed? Sendmail itself is
working just fine, just never receives the message from RT.
Dayton Jones
Senior Network Engineer
Proofpoint, Inc.