Update to database Problem

RT Users
1

Hi,

I had posted this problem before but had no replies to
it so sending it again,

I am using RT 3.4.2 using Active Perl 5.8.6, apache
1.3.33 and mod_perl 1.2 on Solaris 2.9.

After introducing the line in RT_SiteConfig.pm
Set($WebSessionClass , ‘Apache::Session::File’);

I am unable to update anything to the database when I
open new tickets.

Any pointers on where should i look for information,
logs are not helpful.

Thanks in advance,
Kalyan

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2

kalyan chakravorty wrote:

After introducing the line in RT_SiteConfig.pm
Set($WebSessionClass , ‘Apache::Session::File’);

I am unable to update anything to the database when I
open new tickets.

Don’t do that, then!

That option probably hasn’t been exercised much in recent
history. Do you have any pressing need to use it?

Your problem is, offhand, possibly filesystem permission
related. Check RT’s log. Check your Apache log. Somewhere
something is probably complaining that it can’t write to
something…