Update tickets by mail

hi all,

please it is possible to update tickets by mail, i installed CommandByMail
module but i don’t know how do it

Thanks

hanane ourdani wrote:

hi all,

please it is possible to update tickets by mail, i installed
CommandByMail module but i don’t know how do it

Read the CommandByMail documentation and refer to the wiki. The
instructions are pretty clear.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

hanane ourdani wrote:

Please, i don’t find the command that can update tickets that already
exist, for example if i want change somme information in Ticket 55555
how i can do it by mail.

You use the CommandByMail pseudo-headers as normal when sending an
e-mail with an appropriate subject such as [RT@FooBar #55555].

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com