Update owner before comment

RT Users
1

Hi list,

in the Ticket/Update view one can set a new owner and add a comment,
but the comment is added before the new owner is set.

Can I modify this behaviour? I want RT to first update the owner and
than set the comment and execute Scrips.

If this cannot be done with configuration or callbacks please point me
to a piece of source code where I can modify this.

Thanks in advance & have a nice day

Basti

Bastian Ballmann

PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg

fon +49 (0)761 400688-19
fax +49 (0)761 400688-50

ballmann@patronas.de

Amtsgericht Freiburg, HRB 7212
Geschï¿œftsfï¿œhrung: Heribert Steuer, Carsten Osswald

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

2

Hi,

just for archives one can modify this in ProcessTicketBasics
in lib/RT/Interface/Web.pm

:slight_smile:

Bastian Ballmann schrieb:

Hi list,

in the Ticket/Update view one can set a new owner and add a comment,
but the comment is added before the new owner is set.

Can I modify this behaviour? I want RT to first update the owner and
than set the comment and execute Scrips.

If this cannot be done with configuration or callbacks please point me
to a piece of source code where I can modify this.

Thanks in advance & have a nice day

Basti

Bastian Ballmann

PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg

fon +49 (0)761 400688-19
fax +49 (0)761 400688-50

ballmann@patronas.de

Amtsgericht Freiburg, HRB 7212
Geschï¿œftsfï¿œhrung: Heribert Steuer, Carsten Osswald

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.