in the Ticket/Update view one can set a new owner and add a comment,
but the comment is added before the new owner is set.
Can I modify this behaviour? I want RT to first update the owner and
than set the comment and execute Scrips.
If this cannot be done with configuration or callbacks please point me
to a piece of source code where I can modify this.
Thanks in advance & have a nice day
PATRONAS Financial Systems GmbH
fon +49 (0)761 400688-19
fax +49 (0)761 400688-50
Amtsgericht Freiburg, HRB 7212
Geschï¿œftsfï¿œhrung: Heribert Steuer, Carsten Osswald
This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.