Create a new template to show that info, then create a scrip to initiate an
email using that scrip based on some criteria that is inclusive of all those
tickets, like based on the modification of a certain CF or something.
Then do your multiple changes and then afterward, disable the scrip. I’ve
done this many times.
Hope this helps.
LBNLOn Wed, Jun 15, 2011 at 8:31 AM, Kevin Falcone email@example.com:
On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:
I would like top use Update Multiples tickets to send a messages using
web interface. But is there any way to include the original messages
(because it’s different for each tickets) ?
Unfortunately, there isn’t a way to include each ticket’s original
message in the response sent from Bulk Update.
You could change your templates to include the original
correspondence, but that would affect all other scrips that use that