Update multiple ticket

RT Users
1

Hi all

I would like top use Update Multiples tickets to send a messages using the
web interface. But is there any way to include the original messages
(because it’s different for each tickets) ?

Regards.

JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 15 jui 2011 14:39:38 CEST

2

I would like top use Update Multiples tickets to send a messages using the
web interface. But is there any way to include the original messages
(because it’s different for each tickets) ?

Unfortunately, there isn’t a way to include each ticket’s original
message in the response sent from Bulk Update.

You could change your templates to include the original
correspondence, but that would affect all other scrips that use that
Template.

-kevin

3

Albert,

Create a new template to show that info, then create a scrip to initiate an
email using that scrip based on some criteria that is inclusive of all those
tickets, like based on the modification of a certain CF or something.

Then do your multiple changes and then afterward, disable the scrip. I’ve
done this many times.

Hope this helps.

Kenn
LBNLOn Wed, Jun 15, 2011 at 8:31 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:

I would like top use Update Multiples tickets to send a messages using
the
web interface. But is there any way to include the original messages
(because it’s different for each tickets) ?

Unfortunately, there isn’t a way to include each ticket’s original
message in the response sent from Bulk Update.

You could change your templates to include the original
correspondence, but that would affect all other scrips that use that
Template.

-kevin

4

Le 15/06/2011 � 11:31:17-0400, Kevin Falcone a �crit> On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:

I would like top use Update Multiples tickets to send a messages using the
web interface. But is there any way to include the original messages
(because it’s different for each tickets) ?

Unfortunately, there isn’t a way to include each ticket’s original
message in the response sent from Bulk Update.

You could change your templates to include the original
correspondence, but that would affect all other scrips that use that
Template.

Thanks for the tips.

I’m going to create a temporaly queue for thats and apply this template
only to that queue.

Last question (from newbie user) : What’s the term to include original
correspondence ?

Thanks again.

Regards.

JAS

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
jeu 16 jui 2011 11:10:46 CEST