Hi All,
Problem:
I had a small annoying problem: when I reply to an email on the Display.html
(ticket history) acting as “reply to all” I can see too few information,
only these: who wrote this message and when. No sign of other to’s and cc’s.
I always had to look into the ticket history to obtain the other recipients
(to’s and cc’s).
Solution:
Now I put a few lines into the MessageBox file (html/Elements/MessageBox) to
show more header info on the top of the qouted message. (I know it could be
cleaner - I’m not a perl master.)
Next step:
I’d be happy to have a “reply all comment” link at all the transactions on
the Display.html, and fulfilled the “one time cc” field with all the
recipients.
If anyone has manpower to carry on, I would be happy. If not, I’ll be back
(sooner or later) with that patch.
Regards,
Akos
MessageBox.patch (1.21 KB)
Problem:
I had a small annoying problem: when I reply to an email on the Display.html (ticket history)
acting as “reply to all” I can see too few information, only these: who wrote this message and
when. No sign of other to’s and cc’s. I always had to look into the ticket history to obtain
the other recipients (to’s and cc’s).
Solution:
Now I put a few lines into the MessageBox file (html/Elements/MessageBox) to show more header
info on the top of the qouted message. (I know it could be cleaner - I’m not a perl master.)
There are methods to get those Headers, which you should really switch
to using. In 3.8, you should get a list of ‘other contacts’ in the
One-Time area who you can check off.
A patch to show “This transaction that you’re replying to was also
sent to these people who are not currently Watchers” would be really
interested. Although I’m not sure I would want those emails to be in
the MessageBox. I’d probably want an informational message.
-kevin