Update all users at once not receiving comments


When closing multiple tickets with “update tickets at once”, from the
screen to set status to resolved, if I comment in the box the users
never get the comment.

This is on a queue that normally does send whats in the comment box upon
an individual ticket close.

scrip if needed see below.

Any ideas what needs to be enabled?

Kind regards,

Dave D

On Resolve Notify Requestors with Queue template Resolved

template Resolved:From: Company Name reply@company.com
Reply-To: Company Name reply@company.com
Subject: {$Ticket->Subject}

my $resolution_comment;
my $Transactions = $Ticket->Transactions;
while (my $Transaction = $Transactions->Next) {
$resolution_comment = $Transaction->Content() if $Transaction->Type eq
$OUT .= $resolution_comment;