Jerrad Pierce wrote:
I have over 80 Queues. I want this to work for just one Queue.
You could create (and submit) a patch that allows this config option
to accept an arrayref of queues to enable this feature for. It should be
a relatively simple tweak to lib/RT/Interface/Email.pm
I have a patch to do this, although it does take a different approach.
I wanted to allow this behaviour to be controlled by the Queue Admins in
the GUI since I don’t like having to change the config files and restart
the server. Basically it adds a check box to the Queue Admin Basiscs page
to allow a Queue admin to enable/disable features easily.
It includes the logic for setting InReplyTo and
ParseNewMessageForTicketCcs and could easily be expanded to allowing
setting other Boolean values.
I added a config variable, PerQueueGlobals, to enable this per queue
I haven’t shared this because it is based on some code I found somewhere
on the web and for the life of me I can no longer find the source to
Jeff Fearn email@example.com
Red Hat, Inc