Unsubscribe

RT Developers
21

unsubscribe

22

unsubscribe

23

unsubscribe

24

For the benefit of everyone who wants to unsubscribe, but has misplaced
their original information email and can’t access the headers of their
email:

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Mark
http://mark.goodge.co.uk

25

Alex,

You need your condition to be user-defined, something like this:

Scrip name: WorkFlow on Next Action

Condition: User Defined

Action: User Defined

Template: Global template: Blank

Stage: TransactionBatch

#----------------------------------------------------------------------------

Custom condition:

#----------------------------------------------------------------------------

Set up initial values

my $trans = $self->TransactionObj;

my $ticket = $self->TicketObj;

check for CF “Next Action” is ‘Post Construction’, get out if not

return ($trans->Type eq “CustomField” &&

        $trans->Field eq "50" &&

        $trans->NewValue eq "Post Construction");

return 0;

This allows you to check a specific CF for a specific value.

Kenn

Hi. I’m using RT 4.0.5. I am trying to update the DueDate field with the
contents of a custom field with the datetime content. IT works fine on
creation of the ticket if I set the condition to “On Transaction” or “On
Create” but it doesn’t update the DueDate field if the CF is modified
later. Any ideas how I can update DueDate when the CF is modified?

My scrip is:
Condition: On Transaction
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate (Also tried TransactionBatch)
Custom Condition:
return 1;
Custom action prep code:
return 1;
Custom action cleanup code:

Turns into yyyy-mm-dd format for date conversion by RT::Date

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue(‘Deployment DateTime’);

my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>‘unknown’, Value=>$cf_date);

$ticket->SetDue($duedate->ISO);

Thanks.

–
RT training in Amsterdam, March 20-21:
http://bestpractical.com/services/training.html

Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T

26

27

Thanks,
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears@gdit.commailto:mark.sears@gdit.com
www.gdit.comhttp://www.gdit.com/

28

SpamAssassinReport.txt (1.13 KB)