When I try to add a new Requestor to a ticket, I’m getting:
Unrecognised line: tony@tmtm.com at
/home/customers/sites/rt//lib/RT/EmailParser.pm line 404
This is coming from Mail::Address, but I can’t replicate the problem
outside of RT at all. A simple script which calls the method in
Mail::Address, or even the method in RT::EmailParser works just fine.
The full trace is below.
Anyone seen anything like this before?
Thanks,
Tony
- Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
- HTML::Mason::Exceptions::rethrow_exception(‘Unrecognised line: tony@tmtm.com at /home/customers/sites/rt//lib/RT/EmailParser.pm line 404^J’) called at /usr/lib/perl5/5.8.0/Carp.pm line 191
- Carp::croak(‘Unrecognised line: tony@tmtm.com’) called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122
- Mail::Address::_tokenise(‘tony@tmtm.com’) called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182
- Mail::Address::parse(‘Mail::Address’, ‘tony@tmtm.com’) called at /home/customers/sites/rt//lib/RT/EmailParser.pm line 404
- RT::EmailParser::ParseAddressFromHeader(‘’, ‘tony@tmtm.com’) called at /home/customers/sites/rt//lib/RT/User_Overlay.pm line 599
- RT::User::LoadOrCreateByEmail(‘RT::User=HASH(0x8d17d7c)’, ‘tony@tmtm.com’) called at /home/customers/sites/rt//lib/RT/Ticket_Overlay.pm line 1440
- RT::_AddWatcher(‘RT::Ticket=HASH(0x8e8eed0)’, ‘Type’, ‘Requestor’, ‘PrincipalId’, undef, ‘Email’, ‘tony@tmtm.com’) called at /home/customers/sites/rt//lib/RT/Ticket_Overlay.pm line 1421
- RT::AddWatcher(‘RT::Ticket=HASH(0x8e8eed0)’, ‘Type’, ‘Requestor’, ‘Email’, ‘tony@tmtm.com’) called at /home/customers/sites/rt//lib/RT/Interface/Web.pm line 1286
- HTML::Mason::Commands::ProcessTicketWatchers(‘TicketObj’, ‘RT::Ticket=HASH(0x8e8eed0)’, ‘ARGSRef’, ‘HASH(0x8f2c194)’) called at /home/customers/sites/rt/share/html/Ticket/ModifyPeople.html line 49
- HTML::Mason::Commands::ANON(‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘Owner’, 29, ‘WatcherTypeEmail2’, ‘’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail2’, ‘’, ‘Owner’, 29, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
- HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8f2eac4)’, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘Owner’, 29, ‘WatcherTypeEmail2’, ‘’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail2’, ‘’, ‘Owner’, 29, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
- eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
- HTML::Mason::Request::comp(undef, undef, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘Owner’, 29, ‘WatcherTypeEmail2’, ‘’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail2’, ‘’, ‘Owner’, 29, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
- HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x8f2b4b0)’, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail2’, ‘’, ‘Owner’, 29, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /home/customers/sites/rt/share/html/autohandler line 196
- HTML::Mason::Commands::ANON(‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘Owner’, 29, ‘WatcherTypeEmail2’, ‘’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
- HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8d31180)’, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘Owner’, 29, ‘WatcherTypeEmail2’, ‘’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
- eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
- HTML::Mason::Request::comp(undef, undef, undef, ‘GroupField’, ‘Name’, ‘UserOp’, ‘LIKE’, ‘WatcherTypeEmail3’, ‘’, ‘GroupString’, ‘’, ‘GroupOp’, ‘LIKE’, ‘Owner’, 29, ‘WatcherTypeEmail2’, ‘’, ‘WatcherAddressEmail1’, ‘tony@tmtm.com’, ‘WatcherTypeEmail1’, ‘Requestor’, ‘id’, 279, ‘WatcherAddressEmail3’, ‘’, ‘WatcherAddressEmail2’, ‘’, ‘UserString’, ‘’, ‘UserField’, ‘Name’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
- eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
- eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
- HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8f2b4b0)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
- eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
- HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8f2b4b0)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
- HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8d45fc8)’, ‘Apache::RequestRec=SCALAR(0x8d459d4)’) called at /home/customers/sites/rt/bin/webmux.pl line 138
- eval {…} at /home/customers/sites/rt/bin/webmux.pl line 138
- RT::Mason::handler(‘Apache::RequestRec=SCALAR(0x8d459d4)’) called at -e line 0
- eval {…} at -e line 0