UnPrivliged User question

From: Joe Kirby kirby@umbc.edu
Date: November 10, 2010 7:32:03 PM EST
To: rt-users-request@lists.bestpractical.com
Subject: UnPrivliged User question

I want my self service (unprivileged) user to be able to show email.

I have globally setup Requestor to have reply to ticket, show
ticket, show outgoing email, forward email, watch.

When I test it out the Requestor cannot see the email generated by
RT via the Show in ticket history for email

Any help is greatly appreciated

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

 I want my self service (unprivileged) user to be able to show email.

 I have globally setup Requestor to have reply to ticket, show ticket, show outgoing email,
 forward email, watch.

 When I test it out the Requestor cannot see the email generated by RT via the Show in ticket
 history for email

Joe

Can they not see the transaction/Link at all, or does something go
wrong when they click on the link?

-kevin

They see the link for button called Show but it appears to hit a
snag and takes you back to the report link used to get to the ticket
details (open tickets in this case)

I do not have access to RT logs at this time and I get the sense
that is where you will be sending me. I just wanted to make sure I
did not make a mistake and not understand fully the options for an
Unprivileged User

That sounds like it might be a bug, you should pay attention to the
URLs and see if it links to something outside /SelfService/

If it does, file something in the bugtracker to have it looked at.

-kevin