I’m looking to move my user base away from being all Privileged and making them Unprivileged so they get the “Self Service” version of RT. I’ve created a single test user to get a feel for what my users will experience. One issue I’ve come across is editing the tickets. I’ve got explict permissions on the Requestor of the ticket (ex: Requestor can make changes to the ticket), but it looks like Unprivileged is overriding it. I’d like the users to be able to sign up as CC on tickets as well, but that is missing too. Is this how Unprivileged works, or did I miss a permission setting? Thanks!
Stephen J. Cena
Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Phone: 585-544-0450 x300
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