Unprivileged user passwords

Hello Everyone!

Currently running v3.6.3 on FC7, yum installation - awesome!

Fairly new to RT and am trying to wrap my head around the best way to setup
a customer support queue (non-privileged users).

From the wiki I have it setup and working great, I also added the
AutoReplyPassword template so requestors will be able to use the SelfService
web interface. This leads me to my question.

Is there a way for these users to manage, reset or request their password if
they lose it?

And one unrelated question - Is there a way to email a copy of an entire
ticket (documentation for review meetings, etc)?

Thanks!
Craig

Hi Craig,

Re: your password reset question. I have a scrip that resets an
unprivileged user’s password and then mails it to them. It is triggered by
an e-mail from the user that consists of the word “reset”. It doesn’t let
the user specify a password, but if they forget it they can easily reset it
anytime they want. If you think this will meet your needs I can send it to
you or post it.

Regards,
Gene

At 09:48 AM 9/27/2007, Craig Isdahl wrote:

Fairly new to RT and am trying to wrap my head around the best way to setup
a customer support queue (non-privileged users).

From the wiki I have it setup and working great, I also added the
AutoReplyPassword template so requestors will be able to use the SelfService
web interface. This leads me to my question.

Is there a way for these users to manage, reset or request their password if
they lose it?

Gene LeDuc, GSEC
Security Analyst
San Diego State University

Yes, please send or post. That sounds like it would do the trick nicely.

Thanks!
Craig