Unprivileged user cannot see any queue when creating ticket

RT Users
1

Hello. I followed all instructions and set up RT 2.0.11 without any
problems. Using the web interface I set up an unprivileged user. The
system allows the unprivileged user to login but when clicking on the
’Create Ticket’ link, none of the queues show up. I gave ‘Create Ticket’,
‘Delete Ticket’, ‘Show Ticket’ permissions to ‘Requestor’ group with no
change. I gave the same permissions to ‘Everyone’ group but there was no
change. I assigned permissions to individual queues but again there was no
effect - an unprivileged user (requestor?) just cannot see any queues when
creating a ticket. Any clues? Thanks in Advance.

Viren Patel Phone: (512) 471-1031
Dept. of Chemistry & Biochemistry
The University of Texas at Austin, Austin, TX 78712-1167

2

Viren Patel wrote:

effect - an unprivileged user (requestor?) just cannot see any queues when
creating a ticket. Any clues? Thanks in Advance.

You want to grant “Everyone” the right to “SeeQueue”.

3

I tried that but it didn’t work.

At 08:28 AM 1/16/2002 +1000, Phil Homewood wrote:

4

effect - an unprivileged user (requestor?) just cannot see any queues
when
creating a ticket. Any clues? Thanks in Advance.

You want to grant “Everyone” the right to “SeeQueue”.

I tried that but it didn’t work.

What permissions does Everyone have?