Hello everybody,
first I have to say that I am new to RT system. After installing RT on
our server I started to use it. It looks like a great system but it does
have a lot of adjustments. At the begining I was a little bit connfused
what is what. But know I am familiar with it a lot more.
The root account is working great. Even the privilieged users are ok.
The only problem I have are unprivileged users. I have some queues, lets
say 3 of them (“Module 1”, “Module 2”, and “General”). I would like to
allow unprivileged users to create tickets in queues “Module 1” and
“Module 2” and I don’t know how to do it. I have set to grou “Everyone”
the rights “CreateTicket” and “ReplyToTicket” for both of these queues.
But when I log in as a unprivileged user and want to create a ticket I
can see “Queue: ** ()” on the first line of the new ticket. And when I
press the button “Create ticket” I will obtain an Error: “You have no
permission to create tickets in that queue. No details”.
When I tried to grant the “Everyone” group the same global permisions as
I granted to the queues above, it was possible for the unprivileged user
to create the ticket but he/she can’t choose the queue to create it in.
You can simulate this in the demo apllication on
http://rt.easter-eggs.org/demos/stable/ when you log in as a guest/guest
you will get the same.
Any help is greatly appriciated.
Sincerely
Tomas Sara.
Give Unprivileged SeeQueue rights perhaps?
Tom� S�ra wrote:
Hello everybody,
first I have to say that I am new to RT system. After installing RT on
our server I started to use it. It looks like a great system but it does
have a lot of adjustments. At the begining I was a little bit connfused
what is what. But know I am familiar with it a lot more.
The root account is working great. Even the privilieged users are ok.
The only problem I have are unprivileged users. I have some queues, lets
say 3 of them (“Module 1”, “Module 2”, and “General”). I would like to
allow unprivileged users to create tickets in queues “Module 1” and
“Module 2” and I don’t know how to do it. I have set to grou “Everyone”
the rights “CreateTicket” and “ReplyToTicket” for both of these queues.
But when I log in as a unprivileged user and want to create a ticket I
can see “Queue: ** ()” on the first line of the new ticket. And when I
press the button “Create ticket” I will obtain an Error: “You have no
permission to create tickets in that queue. No details”.
When I tried to grant the “Everyone” group the same global permisions as
I granted to the queues above, it was possible for the unprivileged user
to create the ticket but he/she can’t choose the queue to create it in.
You can simulate this in the demo apllication on
http://rt.easter-eggs.org/demos/stable/ when you log in as a guest/guest
you will get the same.
Any help is greatly appriciated.
Sincerely
Tomas Sara.
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati
It was it. Thanks a lot, problem solved.
Drew Barnes napsal(a):