Hi ;
Have anyone tried an unmerge function for tickets that have been merged
…I am sure my users are not the only one that merge tickets they should
n’t have then call me to unmerge them …
I 've started on the function but I am stuck with differentiating the
requestors and AdminCC for each ticket that should be unmerged … any
pointers will be greatly appreciated.
the system is rt-3.6 on apache2 and mysql 5
Roy
Sorry to raise this again…but just in case some missed it first time
around and have the answer …
I am sure an unmerged function will be useful to all … my only problem
is identifying the watchers of the original tickets…
Thanks;
Roy
Roy El-Hames wrote: