Unmerge ticket history truncation

RT Users
1

Hi all.

I recently unmerged a ticket using 'Set EffectiveId = id where id = ticket#
and now one of those tickets has this as it’s apparently oldest transaction
"Modification of non-creatable array value attempted, subscript -1 at
/path/to/perl/lib/perl5/HTML/Quoted.pm line 249". The ticket history is
truncated from there onwards.

The other ticket is fine. I can see by examining the Transaction and
Attachments tables that the content for the hurting ticket is still there
and looks fine though I’ve not validated references / counts etc.

Any ideas/suggestions?

thanks

ram

2

I recently unmerged a ticket using 'Set EffectiveId = id where id = ticket#
and now one of those tickets has this as it’s apparently oldest transaction
“Modification of non-creatable array value attempted, subscript -1 at
/path/to/perl/lib/perl5/HTML/Quoted.pm line 249”. The ticket history is
truncated from there onwards.
The other ticket is fine. I can see by examining the Transaction and
Attachments tables that the content for the hurting ticket is still there
and looks fine though I’ve not validated references / counts etc.

This ended up being unbalanced HTML tags in the inbound email. Patch to rt4
to make it more tolerant fixed the issue for me (thanks Tom!):

https://github.com/bestpractical/rt/compare/stable...4.0;error-handling-for-quote-extraction

ram