Would love a way to tag a custom field as requiring a unique, non
duplicate value (such as a serial number or UPC code).
While I’m begging I would also love a way to for capitalization in a
field also (such as a serial number or software license key).
Don’t see any such mods on the wiki, anyone know if any of this has been
In RT > 3.6 (you would better run 3.8), you can define a rules for
customfield using a regexp.
So in your case, you can create an “Enter one value” CF with a
validation regexp maching your code rules.
well I re-read your email, and I’m not sure I answered your question
If you wan’t that if a user enter a low-case text, save it as uppercase,
you have to modify RT code.
For the unique value, you wan’t that if a value was entered for a
ticket, it cannot be used in another ticket? If so, you would have also
to add this check in RT source code