Undefined value as a HASH reference

RT Users
1

Folks:
I just got myself into a bit of a jam. With my properly working RT
installation (3.8.1 with MySQL on OS X 10.5), I tried to install some
of the extensions, via CPAN. In particular, I installed RTx::Tags,
RT::BugTracker, and RT::BugTracker::Public. In a bout of carelessness,
I installed three at once rather than testing after each, so I’m not
sure which package is causing my problems.

Regardless, I now get the following message on any page (and only

this message):

Can't use an undefined value as a HASH reference at /opt/rt3/share/

html/Elements/Header line 144.

Modification time on that file says it hasn’t changed in almost a year
(I’m not aware of CPAN tweaking file modification times). As far as I
can tell, all the modifications to my rt3 tree are confined to /
local/, yet various heavy-weight things like moving it out of the way
don’t cause any change.

Anyone know what this message is about, or what's caused this change?

Anthony Sorace
Strand 1

2

Either RT::BugTracker or RT::BugTracker::Public which still use
overlays for some mason components.

Check local/html, however I suspect that files in share/html has been
overwriten, so you’ll have to restore them from RT tarball or backup
you created before installing extensions.On Wed, Feb 4, 2009 at 12:25 AM, Anthony Sorace anthony@strand1.com wrote:

Folks:
I just got myself into a bit of a jam. With my properly working RT
installation (3.8.1 with MySQL on OS X 10.5), I tried to install some
of the extensions, via CPAN. In particular, I installed RTx::Tags,
RT::BugTracker, and RT::BugTracker::Public. In a bout of carelessness,
I installed three at once rather than testing after each, so I’m not
sure which package is causing my problems.

   Regardless, I now get the following message on any page (and only

this message):

   Can't use an undefined value as a HASH reference at /opt/rt3/share/

html/Elements/Header line 144.

Modification time on that file says it hasn’t changed in almost a year
(I’m not aware of CPAN tweaking file modification times). As far as I
can tell, all the modifications to my rt3 tree are confined to /
local/, yet various heavy-weight things like moving it out of the way
don’t cause any change.

   Anyone know what this message is about, or what's caused this change?

Anthony Sorace
Strand 1

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.