It seems this is happening when a new ticket is created and the owner is set to an existing user as well.
Kevin W. Gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel--- Original message —
Subject: [rt-users] Undefined subroutinecRT::EmailParser::ParseAddressFromHeader…
From: Kevin Gagel firstname.lastname@example.org
To: RT Users RT-Users@lists.bestpractical.com
Date: 10/07/2009 2:47 PM
I am using LDAPSMB1.2_RT3.
When I add email address for the AdminCC of someone that has not logged into RT yet I get the following error:
Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/…/local/lib/RT/User_Local.pm line 272.
What do I have to do to correct this?