It seems this is happening when a new ticket is created and the owner is set to an existing user as well.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel--- Original message —
Subject: [rt-users] Undefined subroutinecRT::EmailParser::ParseAddressFromHeader…
From: Kevin Gagel gagel@cnc.bc.ca
To: RT Users RT-Users@lists.bestpractical.com
Date: 10/07/2009 2:47 PM
I am using LDAPSMB1.2_RT3.
When I add email address for the AdminCC of someone that has not logged into RT yet I get the following error:
Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at /opt/rt3/bin/…/local/lib/RT/User_Local.pm line 272.
What do I have to do to correct this?
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
Thanks, that is what I ended up doing anyway.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel--- Original message —
Subject: Re: [rt-users] Undefined subroutine.RT::EmailParser::ParseAddressFromHeader…
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Date: 07/14/2009 6:54 AM
On Fri, Jul 10, 2009 at 02:46:15PM -0700, Kevin Gagel wrote:
I am using LDAPSMB1.2_RT3.
When I add email address for the AdminCC of someone that has not logged into RT yet I get the
following error:
Undefined subroutine eRT::EmailParser::ParseAddressFromHeader called at
/opt/rt3/bin/…/local/lib/RT/User_Local.pm line 272.
What do I have to do to correct this?
You appear to be using an extension designed for use with RT 3.4 or
3.6 while running 3.8 (the ParseAddressFromHeader method is defined
in RT::Interface::Email in 3.8)
I suggest disabling the extension causing the problem.
If you want to use AD auth with 3.8, the only method I know of that
works is RT-Authen-ExternalAuth
-kevin
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