Unclutttering the ticket view

While on the IRC channel for RT recently I discussed the want for an option
to collapse the quoted portions of tickets (where you’ve got user responses
to previous messages, etc) ala Gmail. During that conversation someone said
they thought there was an extension for that.

Doing a search on CPAN has come up with zero hits for the concept, so now, I
turn to the collective community: has anyone seen an extension for this? If
so, could you please point me to the URL for it’s source? Thanks.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239

smime.p7s (2.4 KB)

While on the IRC channel for RT recently I discussed the want for an option
to collapse the quoted portions of tickets (where you’ve got user responses
to previous messages, etc) ala Gmail. During that conversation someone said
they thought there was an extension for that.

Doing a search on CPAN has come up with zero hits for the concept, so now, I
turn to the collective community: has anyone seen an extension for this? If
so, could you please point me to the URL for it’s source? Thanks.
Not an extension, but there’s been discussion e.g;
[rt-users] RT-Mailgate hack to remove quoted replies
by Tom Lahti on April 3rd of last year.

Also, the wiki is the authoritative place to look for tweaks, not CPAN.
Not everything is an extension, and not all extension authors post to CPAN.
Cambridge Energy Alliance: Save money. Save the planet.

Also, the wiki is the authoritative place to look for tweaks, not CPAN.
Not everything is an extension, and not all extension authors post to CPAN.

note that also not all RT cpan extensions are on the wiki :wink:

look on both.

note that also not all RT cpan extensions are on the wiki :wink:
Damn virtuous lazy programmers :stuck_out_tongue:

Also, the wiki is the authoritative place to look for tweaks, not CPAN.
Not everything is an extension, and not all extension authors post to CPAN.

note that also not all RT cpan extensions are on the wiki :wink:

look on both.

A list of current extensions which are useful is at:

Thomas

A list of current extensions which are useful is at:
http://bestpractical.com/rt/extensions.html

Nice, I didn’t saw BPS work on those webpages :))

PS: for my extensions, source code is always available on
http://git.home-dn.net/