We get a lot of customers sending us emails which contain table views of information normally copy-pasted from other sources. When the ticket gets auto generated RT does not know how to handle the table and instead just puts the text into the ticket in a kind of list view.
You could take a look at the available HTML formatters and maybe one of these would do a better job:
https://docs.bestpractical.com/rt/4.4.4/RT_Config.html#HTMLFormatter
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