Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide.
Steps to reproduce:
- Ensure your configuration has the Rich Text Editor enabled.
- Reply to any ticket (or compose a new ticket).
- Click on the text editor to give it focus.
- Paste, using keyboard shortcut.
What is expected:
Text from the clipboard appears in the editor.
Chrome shows the following errors in the console (where https://redacted/rt is the root of my RT site):
GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325
Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040
The dynamic GET originates from this file (when un-squished):
A hacky patch that solves the problem for me:
// Since ckeditor is always used from an /rt/Controller, use ‘…/’ to get back to the RT root directory.
config.pasteFromWordCleanupFile = ‘…/static/RichText/plugins/pastefromword/filter/default.js’;