Unable to login via web interface

RT 3.6.1

I can login to mysql via command line
mysql -u root -p

But when I go through the web interface ir will
says incorrect login/passwd.

Rick Garland
UNIX System Administrator

Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Englewood, CO 80112

phone: 303-802-2580
cell: 720-210-4671
rick.garland@evolving.com

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Registered Office: 9777 Pyramid Ct Suite 100, Englewood, CO 80112

RT 3.6.1

I can login to mysql via command line
mysql -u root -p

But when I go through the web interface ir will
says incorrect login/passwd.

Rick -
When you use “mysql -p” you’re logging in to the database as the
database administrator. You’re not logging into RT. (Your database
management system could theoretically have several databases in it, only
one of which is used by RT, and it could also have many database user
accounts, of which again only one is used by RT.)

    See:

http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat
(particularly the “root failed login” section.)

/Ole Craig
Security Engineer
Team lead, customer support

303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)

www.stillsecure.com
. . .