Unable to login (RT2)

RT Users
1

Hi list,

I apologise if this question has been asked a thousand times, I have
attempted to search through the lists and cannot find any answer to my
question.

I have RT (rt-2-0-15) installed on the following machine:
Debian 3.1 ( 2.4.27-2-386)
Apache 1.3.33-6
MySQL 4.0.24-10

I followed the README file enclosed in the tar file enabling me to
install RT and the correct CPAN modules. If I open my machine to
http://192.168.1.25 I see the RT logon page, however I cannot logon. I
have tried the root/password logon, also my own root password incase it
was reading from /etc/passwd no joy…

/tmp/ was not showing any logs, so I moved and recreated the logs to be
in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc… Logs are being
created with nothing in, so I cannot give you anything from that…

I found a page on the BestPractical Wiki that shows you how to reset the
root password in mysql
update Users set Password=‘X03MO1qnZdYdgyfeuILPmQ’ where
Name=‘root’;

No joy… Anyone have any ideas? I thank you for your time, patience and
any help you can provide.

Regards,

Carl Pickering
Research & Development
carl@theinternetgroup.com

The Internet Group Ltd
t: 0845 458 0497 f: 0845 458 1514
p: Winston House, 2 Dollis Park, Finchley, London, N3 1HF
w: http://www.theinternetgroup.com

This message is intended exclusively for the individuals to whom it is addressed and may contain information that is privileged, or confidential. If you are not the addressee, you must not read, use or disclose the contents of this e-mail. If you receive this e-mail in error, please advise us immediately and delete the e-mail. The Internet Group Ltd. has taken every reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, The Internet Group Ltd. cannot accept liability for any damage sustained as a result of software viruses and would advise that you carry out your own virus checks before opening any attachment.
Company No: 430 8824 VAT No : 788 4545 69 Registered Office: 66 Wigmore Street, London W1U 2HQ

2

Is there anything in your Apache logs when you try to log on?On 5/24/05, Carl Pickering carl@theinternetgroup.com wrote:

Hi list,

I apologise if this question has been asked a thousand times, I have
attempted to search through the lists and cannot find any answer to my
question.

I have RT (rt-2-0-15) installed on the following machine:
Debian 3.1 ( 2.4.27-2-386)
Apache 1.3.33-6
MySQL 4.0.24-10

I followed the README file enclosed in the tar file enabling me to
install RT and the correct CPAN modules. If I open my machine to
http://192.168.1.25 I see the RT logon page, however I cannot logon. I
have tried the root/password logon, also my own root password incase it
was reading from /etc/passwd no joy…

/tmp/ was not showing any logs, so I moved and recreated the logs to be
in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc… Logs are being
created with nothing in, so I cannot give you anything from that…

I found a page on the BestPractical Wiki that shows you how to reset the
root password in mysql
update Users set Password=‘X03MO1qnZdYdgyfeuILPmQ’ where
Name=‘root’;

No joy… Anyone have any ideas? I thank you for your time, patience and
any help you can provide.

Regards,

Carl Pickering
Research & Development
carl@theinternetgroup.com

The Internet Group Ltd
t: 0845 458 0497 f: 0845 458 1514
p: Winston House, 2 Dollis Park, Finchley, London, N3 1HF
w: http://www.theinternetgroup.com

This message is intended exclusively for the individuals to whom it is addressed and may contain information that is privileged, or confidential. If you are not the addressee, you must not read, use or disclose the contents of this e-mail. If you receive this e-mail in error, please advise us immediately and delete the e-mail. The Internet Group Ltd. has taken every reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, The Internet Group Ltd. cannot accept liability for any damage sustained as a result of software viruses and would advise that you carry out your own virus checks before opening any attachment.
Company No: 430 8824 VAT No : 788 4545 69 Registered Office: 66 Wigmore Street, London W1U 2HQ

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

  • Grant Miller
3

Hi Grant,

Sadly there isn’t… Iris just emailed me and asked the same thing…
I’ve checked the logs under /var/logs/apache both error.log and
access.log
Access shows me connecting, but error shows nothing. I looked through
the config.pm file to see if there is any way to increase the log
output, but im getting nothing…

CarlFrom: Grant Miller [mailto:grantmiller1@gmail.com]
Sent: 24 May 2005 20:03
To: Carl Pickering
Cc: rt-users@lists.bestpractical.com
Subject:Re: [rt-users] Unable to login (RT2)
Is there anything in your Apache logs when you try to log on?

Hi list,

I apologise if this question has been asked a thousand times, I have
attempted to search through the lists and cannot find any answer to my

question.

I have RT (rt-2-0-15) installed on the following machine:
Debian 3.1 ( 2.4.27-2-386)
Apache 1.3.33-6
MySQL 4.0.24-10

I followed the README file enclosed in the tar file enabling me to
install RT and the correct CPAN modules. If I open my machine to
http://192.168.1.25 I see the RT logon page, however I cannot logon. I

have tried the root/password logon, also my own root password incase
it was reading from /etc/passwd no joy…

/tmp/ was not showing any logs, so I moved and recreated the logs to
be in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc… Logs are
being created with nothing in, so I cannot give you anything from
that…

I found a page on the BestPractical Wiki that shows you how to reset
the root password in mysql
update Users set Password=‘X03MO1qnZdYdgyfeuILPmQ’ where
Name=‘root’;

No joy… Anyone have any ideas? I thank you for your time, patience
and any help you can provide.

Regards,

Carl Pickering
Research & Development
carl@theinternetgroup.com

The Internet Group Ltd
t: 0845 458 0497 f: 0845 458 1514
p: Winston House, 2 Dollis Park, Finchley, London, N3 1HF
w: http://www.theinternetgroup.com

This message is intended exclusively for the individuals to whom it is
addressed and may contain information that is privileged, or
confidential. If you are not the addressee, you must not read, use or
disclose the contents of this e-mail. If you receive this e-mail in
error, please advise us immediately and delete the e-mail. The Internet
Group Ltd. has taken every reasonable precaution to ensure that any
attachment to this e-mail has been swept for viruses. However, The
Internet Group Ltd. cannot accept liability for any damage sustained as
a result of software viruses and would advise that you carry out your
own virus checks before opening any attachment.
Company No: 430 8824 VAT No : 788 4545 69 Registered Office: 66
Wigmore Street, London W1U 2HQ

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

  • Grant Miller
4

I have fixed my errors…

I found out that it was to do with the DB, so I dropped the DB and
re-added it… After some issues with Handle.pm complaining about my
mysql_client, It is now working…

Thank you for all your help

Carl

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Carl
PickeringSent: 24 May 2005 20:10
To: Grant Miller
Cc: rt-users@lists.bestpractical.com
Subject: [SPAM] - Re: [rt-users] Unable to login (RT2) - Found word(s)
list error check out in the Text body

Hi Grant,

Sadly there isn’t… Iris just emailed me and asked the same thing…
I’ve checked the logs under /var/logs/apache both error.log and
access.log Access shows me connecting, but error shows nothing. I looked
through the config.pm file to see if there is any way to increase the
log output, but im getting nothing…

Carl

From: Grant Miller [mailto:grantmiller1@gmail.com]
Sent: 24 May 2005 20:03
To: Carl Pickering
Cc: rt-users@lists.bestpractical.com
Subject:Re: [rt-users] Unable to login (RT2) Is there anything in your
Apache logs when you try to log on?

Hi list,

I apologise if this question has been asked a thousand times, I have
attempted to search through the lists and cannot find any answer to my

question.

I have RT (rt-2-0-15) installed on the following machine:
Debian 3.1 ( 2.4.27-2-386)
Apache 1.3.33-6
MySQL 4.0.24-10

I followed the README file enclosed in the tar file enabling me to
install RT and the correct CPAN modules. If I open my machine to
http://192.168.1.25 I see the RT logon page, however I cannot logon. I

have tried the root/password logon, also my own root password incase
it was reading from /etc/passwd no joy…

/tmp/ was not showing any logs, so I moved and recreated the logs to
be in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc… Logs are
being created with nothing in, so I cannot give you anything from
that…

I found a page on the BestPractical Wiki that shows you how to reset
the root password in mysql
update Users set Password=‘X03MO1qnZdYdgyfeuILPmQ’ where
Name=‘root’;

No joy… Anyone have any ideas? I thank you for your time, patience
and any help you can provide.

Regards,

Carl Pickering
Research & Development
carl@theinternetgroup.com

The Internet Group Ltd
t: 0845 458 0497 f: 0845 458 1514
p: Winston House, 2 Dollis Park, Finchley, London, N3 1HF
w: http://www.theinternetgroup.com

This message is intended exclusively for the individuals to whom it is
addressed and may contain information that is privileged, or
confidential. If you are not the addressee, you must not read, use or
disclose the contents of this e-mail. If you receive this e-mail in
error, please advise us immediately and delete the e-mail. The Internet
Group Ltd. has taken every reasonable precaution to ensure that any
attachment to this e-mail has been swept for viruses. However, The
Internet Group Ltd. cannot accept liability for any damage sustained as
a result of software viruses and would advise that you carry out your
own virus checks before opening any attachment.
Company No: 430 8824 VAT No : 788 4545 69 Registered Office: 66
Wigmore Street, London W1U 2HQ

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

  • Grant Miller

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com