Hi,
I am new to RT.
I have just installed RT on Ubuntu 16 and installation was successful but whenever I try to login through webui it gives an error “Your Username and Password is incorrect”.
I have tried my DB password and default RT login password as well “root” and “password”
Here ismy Nginx conf file:
server {
listen 80;
server_name servicedesk.skandha.tv;
access_log /var/log/nginx/access.log;
root /usr/share/request-tracker4/html;
location / {
root /usr/share/request-tracker4/html;
fastcgi_param QUERY_STRING $query_string;
fastcgi_param REQUEST_METHOD $request_method;
fastcgi_param CONTENT_TYPE $content_type;
fastcgi_param CONTENT_LENGTH $content_length;
fastcgi_param SCRIPT_NAME "/rt";
fastcgi_param PATH_INFO $uri;
fastcgi_param REQUEST_URI $request_uri;
fastcgi_param DOCUMENT_URI $document_uri;
fastcgi_param DOCUMENT_ROOT $document_root;
fastcgi_param SERVER_PROTOCOL $server_protocol;
fastcgi_param GATEWAY_INTERFACE CGI/1.1;
fastcgi_param SERVER_SOFTWARE nginx/$nginx_version;
fastcgi_param REMOTE_ADDR $remote_addr;
fastcgi_param REMOTE_PORT $remote_port;
fastcgi_param SERVER_ADDR $server_addr;
fastcgi_param SERVER_PORT $server_port;
fastcgi_param SERVER_NAME $server_name;
fastcgi_pass 127.0.0.1:2930;
}
location /NoAuth/images {
root /opt/rt4/share/html;
}
}
RT configuration:
Set($rtname, ‘skn’);
Set($Organization, ‘skandha.in’);
Set($CorrespondAddress , ‘rt@ip-172-31-25-190.ap-south-1.compute.internal’);
Set($CommentAddress , ‘rt-comment@ip-172-31-25-190.ap-south-1.compute.internal’);
THE WEBSERVER:
Set($WebPath , "/usr/share/request-tracker4/html ");
Set($WebBaseURL , “”);
Set($WebPort , 2930);
~
When I check my access log it shows below information:
] “GET /rt/NoAuth/Login.html?next=1509f9400ff240e82271eacb14b162de HTTP/1.1” 302 5
Can you please check and let me know what could be the issue?