In the RT Wiki’s WriteCustomAction it says that “per-transaction custom field values are not available to Scrips” from release 3.6.1.
Does that means that you never will be able to get the values of a custom field there is associated with a “ticket transaction” from within a scrip?
I entered a code example in this thread: [rt-users] Weirdness with $WebURL and certain links
Found a thread about this issue here Carbon60: Cloud Consulting - Services and Solutions, but without any solution.
From Request Tracker Wiki
- TransactionObj - returns RT::Transaction instance, the transaction that was applied.
- Note: as of 3.6.1, per-transaction custom field values are not available to Scrips
- TicketObj - returns RT::Ticket instance which represents the ticket. Our transaction was applied to it.
- TemplateObj - represents the template which was selected for this action.
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Tel: +45 70 27 99 00
Fax: +45 70 27 99 10