You will notice there is NO scrip for notifying Requestors on Create. This
scrip is usually delivered with RT. Check your Global Scrips and see if it
is there and see if it is Disabled or not. If it is, change the Stage to
"TransactionCreate" and save the changes. That will do it.
IF, however, you do not see such a scrip, then create one. Follow the
instructions in the RT Essentials Book.
LBNLOn Wed, Jan 26, 2011 at 10:55 AM, Vance Walsh < email@example.com> wrote:
Here is what I have listed there. There is no email for the requestor
listed. Is there a configuration step with Scrips that I may have missed?
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On Correspond Notify AdminCcs
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Other Recipients
On Correspond Notify Other Recipients with template Correspondence
On Correspond Notify Requestors and Ccs
On Correspond Notify Requestors and Ccs with template Correspondence
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Network and Systems Administrator
Concord Academy - Concord, Mass.