Unable to create ticket - non-members not allowed, yet flag set?


#1

I’ve set up a handfull of rt implementations ( usually for ISPs looking for
a ticketing system - it’s great )… yet this time I’m getting the most
bizarre message:

Outside message is processed by rt-mailgate:

Feb 8 12:14:47 jedhead sendmail[967]: MAA00966:
to=|"/usr/local/rt1.0.7/bin/rt-mailgate general correspond", delay=00:00:01,
xdelay=00:00:01, mailer=prog, stat=Sent

But bounces right back saying:
There has been an error:
There has been an error with your request:
You don’t have permission to create requests in this queue. Either you’re
not a queue member or non-members aren’t allowed to create requests in this
queue.

Yet, logging on via the rt user to mysql and viewing the tables in the rt
database ( basically, allow_user_create is 1 if the formatting is all skewed
&& admin-webrt.cgi verifies that this value is set. I even toggled the
checkbox and checked that it corresponds to allow_user_create in the queue
table ).

mysql> select * from queues;
| queue_id | mail_alias | comment_alias | m_owner_trans |
m_members_trans | m_user_trans | m_user_create | m_members_corresp |
m_members_comment | m_user_resolve | allow_user_create | default_prio |
default_final_prio | default_due_in |
| support | support@dem-consulting.com | NULL | 1 |
0 | 1 | 1 | 0 | 0 |
NULL | 1 | 10 | 90 |
NULL |
1 row in set (0.00 sec)

Here’s the stuff you ask for at the end of the FAQ:
rt: Welcome to Request Tracker 1.0.7
uname -a: Linux jedhead 2.2.14-5.0 #1 Tue Mar 7 20:53:41 EST 2000 i586
unknown
perl -V:
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
Platform:
osname=linux, osvers=2.2.5-22smp, archname=i386-linux
uname=‘linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2
09:11:51 edt 1999 i686 unknown ‘
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef useperlio=undef d_sfio=undef
Compiler:
cc=‘cc’, optimize=’-O2 -m486 -fno-strength-reduce’,
gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release)
cppflags=’-Dbool=char -DHAS_BOOL -I/usr/local/include’
ccflags =’-Dbool=char -DHAS_BOOL -I/usr/local/include’
stdchar=‘char’, d_stdstdio=undef, usevfork=false
intsize=4, longsize=4, ptrsize=4, doublesize=8
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
alignbytes=4, usemymalloc=n, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’ -L/usr/local/lib’
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -ldl -lm -lc -lposix -lcrypt
libc=, so=so, useshrplib=false, libperl=libperl.a
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=’-rdynamic’
cccdlflags=’-fpic’, lddlflags=’-shared -L/usr/local/lib’

Characteristics of this binary (from libperl):
Built under linux
Compiled at Feb 2 2000 15:35:58
@INC:
/usr/lib/perl5/5.00503/i386-linux
/usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux
/usr/lib/perl5/site_perl/5.005
.

Web bits are working fine ( admin-webrt.cgi, webrt.cgi ).

Nothing really interesting for patches.

Thoughts?

								-Jason