UI customisation

Hi everyone,

I have had a look through the archives, as well as a poke around the code.

I’d really like to deploy RT with a minimised interface, I’d like to
obscure much of the functionality that RT deploys to make it more
approachable to the audience I would like to deploy to.

Is there a simple way to (for instance) to hide Ticket metadata by
default - I would like to expose perhaps the Basics and Custom Fields
but not the Reminders, Dates, Links, ‘More’ section etc. I realise
they can be hidden with the carets, but could this be done to be
hidden (rather than exposed by default?) Similarly I’d probably quite
like to hide some of the tabs as well (Dates, Links, Reminders).

If there isn’t a simple way to do this, what is the complex way to do
it? Any pointers would be greatly appreciated. I have had a look at
the Wiki, but I’d prefer not to be making changes to any of the core.

I’ve been using RT for many years, but never had the need to customise
it until now!

regards,

Dan

Bioinformatics Support Unit,
Institute for Cell and Molecular Biosciences,
Faculty of Medical Sciences, Framlington Place,
Newcastle University, Newcastle, NE2 4HH
Tel: +44 (0)191 222 7253 (Room M.2046, William Leech Building)
Website: http://bsu.ncl.ac.uk/support
Twitter: http://twitter.com/nclbsu

It really sounds like you want the Self Service interface that users get
when they are unprivileged.

ThomasOn 26 Oct 2010 12:29, Daniel Swan wrote:

Hi everyone,

I have had a look through the archives, as well as a poke around the code.

I’d really like to deploy RT with a minimised interface, I’d like to
obscure much of the functionality that RT deploys to make it more
approachable to the audience I would like to deploy to.

Is there a simple way to (for instance) to hide Ticket metadata by
default - I would like to expose perhaps the Basics and Custom Fields
but not the Reminders, Dates, Links, ‘More’ section etc. I realise
they can be hidden with the carets, but could this be done to be
hidden (rather than exposed by default?) Similarly I’d probably quite
like to hide some of the tabs as well (Dates, Links, Reminders).

If there isn’t a simple way to do this, what is the complex way to do
it? Any pointers would be greatly appreciated. I have had a look at
the Wiki, but I’d prefer not to be making changes to any of the core.

I’ve been using RT for many years, but never had the need to customise
it until now!

regards,

Dan

I played around a bit and was able to hide most of that using css. if you will use a html inspector like ie developer tools or whatever else you use, it will show you the id and class names of all the block elements, and you can just use css to hide it.From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Daniel Swan [d.c.swan@ncl.ac.uk]
Sent: Tuesday, October 26, 2010 12:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] UI customisation

Hi everyone,

I have had a look through the archives, as well as a poke around the code.

I’d really like to deploy RT with a minimised interface, I’d like to
obscure much of the functionality that RT deploys to make it more
approachable to the audience I would like to deploy to.

Is there a simple way to (for instance) to hide Ticket metadata by
default - I would like to expose perhaps the Basics and Custom Fields
but not the Reminders, Dates, Links, ‘More’ section etc. I realise
they can be hidden with the carets, but could this be done to be
hidden (rather than exposed by default?) Similarly I’d probably quite
like to hide some of the tabs as well (Dates, Links, Reminders).

If there isn’t a simple way to do this, what is the complex way to do
it? Any pointers would be greatly appreciated. I have had a look at
the Wiki, but I’d prefer not to be making changes to any of the core.

I’ve been using RT for many years, but never had the need to customise
it until now!

regards,

Dan

Bioinformatics Support Unit,
Institute for Cell and Molecular Biosciences,
Faculty of Medical Sciences, Framlington Place,
Newcastle University, Newcastle, NE2 4HH
Tel: +44 (0)191 222 7253 (Room M.2046, William Leech Building)
Website: http://bsu.ncl.ac.uk/support
Twitter: http://twitter.com/nclbsu