I’m running RT 3.0.11 on stock Debian Sarge.
I have a problem when a user replies to a ticket using
rt/Ticket/Update.html. My ticket has the following properties -
- Requestor -> set to a valid email id,
- Cc, AdminCc -> unset
- The user fills the Cc (UpdateCc) form field and replies
to the ticket.
On submit, two separate emails get sent out.
First email contains Requestor’s email ID in To: field.
The Cc: field is empty.
Second email contains UpdateCc emails in the Cc: field.
The To: field is empty.
This confuses the Requestor as he/she is unaware of the CCs that were
also sent along with the same email. The UpdateCc recipients are
also puzzled because they recieve an email with no To: address and
their email in the Cc: field.
I don’t want this behaviour and want only one email to be sent with
the Requestor’s email in the To field and the UpdateCc emails in the
I have trawled the source without much luck.
Can someone help me resolve this issue?