Two questions

I got partway along writing a Mail Plugin for RT3.8, but, somewhere along the way, I lost it.

Can anyone point me to any documentation on them? My goal is to remove the endlessly duplicating newlines of the quoted text on each reply to our tickets and to remove the signatures.

Certain people aren’t quite clear on who should be assigning tickets to whom, so, I’d like to be able to block that. Is this a transactionbatch step? Can anyone point me to what I’d need to add the code I need to block that?

Thanks.

Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

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SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.

I got partway along writing a Mail Plugin for RT3.8, but, somewhere along the way, I lost it.

Can anyone point me to any documentation on them? My goal is to remove the endlessly
duplicating newlines of the quoted text on each reply to our tickets and to remove the
signatures.

There is actually code in 3.8.10 or later to work around Outlook’s
bugs with newlines.

You probably want to look at CommandByMail or the GnuPG encryption
plugin for an example of how to work with the mail.

Certain people aren’t quite clear on who should be assigning tickets to whom, so, I’d like to
be able to block that. Is this a transactionbatch step? Can anyone point me to what I’d need
to add the code I need to block that?

You’d probably be better off just hiding the Owners dropdown from some
people (or ensuring they don’t have ModifyTicket).

If you want to do it from a Scrip, you only need a normal
TransactionCreate Scrip when an OwnerChange condition and a custom
action.

-kevin

I got partway along writing a Mail Plugin for RT3.8, but,
somewhere along the way, I lost it.

Can anyone point me to any documentation on them? My goal is to
remove the endlessly
duplicating newlines of the quoted text on each reply to our
tickets and to remove the
signatures.

There is actually code in 3.8.10 or later to work around Outlook’s
bugs with newlines.

I’m running 4.0.2 and still have the problem.

You probably want to look at CommandByMail or the GnuPG encryption
plugin for an example of how to work with the mail.

Will do.

Certain people aren’t quite clear on who should be assigning
tickets to whom, so, I’d like to
be able to block that. Is this a transactionbatch step? Can anyone
point me to what I’d need
to add the code I need to block that?

You’d probably be better off just hiding the Owners dropdown from some
people (or ensuring they don’t have ModifyTicket).

If you want to do it from a Scrip, you only need a normal
TransactionCreate Scrip when an OwnerChange condition and a custom
action.

Thanks, again.

Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins@seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.

I got partway along writing a Mail Plugin for RT3.8, but,
somewhere along the way, I lost it.

Can anyone point me to any documentation on them? My goal is to
remove the endlessly
duplicating newlines of the quoted text on each reply to our
tickets and to remove the
signatures.

There is actually code in 3.8.10 or later to work around Outlook’s
bugs with newlines.

I’m running 4.0.2 and still have the problem.

Please followup with some sample data to rt-bugs? Thanks

-kevin

I got partway along writing a Mail Plugin for RT3.8, but,
somewhere along the way, I lost it.

Can anyone point me to any documentation on them? My goal is
to

remove the endlessly

duplicating newlines of the quoted text on each reply to our
tickets and to remove the
signatures.

There is actually code in 3.8.10 or later to work around Outlook’s
bugs with newlines.

I’m running 4.0.2 and still have the problem.

Please followup with some sample data to rt-bugs? Thanks

Sure. What data do you actually want? I’m happy to run any sort of
query. I found a ticket with no business-sensitive information that
has the problem.

Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins@seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.

I got partway along writing a Mail Plugin for RT3.8, but,
somewhere along the way, I lost it.

Can anyone point me to any documentation on them? My goal is
to

remove the endlessly

duplicating newlines of the quoted text on each reply to our
tickets and to remove the
signatures.

There is actually code in 3.8.10 or later to work around Outlook’s
bugs with newlines.

I’m running 4.0.2 and still have the problem.

Please followup with some sample data to rt-bugs? Thanks

Sure. What data do you actually want? I’m happy to run any sort of
query. I found a ticket with no business-sensitive information that
has the problem.

I suspect the most useful thing is reconstructing from the Attachments
table email that can be shoved through rt-mailgate so they can be
added to the existing tests for the newline removal.

-kevin