I suppose there should be another scrip action installed by default which mails comment to Ccs.
Execute the following SQL query to create a new scrip action:
rt2=# INSERT INTO scripactions (name,description,execmodule,argument,creator,created,lastupdatedby,lastupdated) VALUES (‘example.com-NotifyCcsAsComment’,‘Sends mail to Ccs’,‘NotifyAsComment’,‘Cc’,1,‘now’,1,now);
Note, that’s for postgres, I assume ‘now’ will work for mysql also as the current date. It’s the execmodule=‘NotifyAsComment’ and the argument=‘Cc’ that does the work.
Do a ‘SELECT * FROM scripactions;’ to get a look at how the existing scrip actions are set up first.
-Feargal.On Sun, 2 Dec 2001 00:35:53 -0800, Brian McClendon email@example.com wrote:
I’m running 2.0.7 on RH 7.1.
I think I’ve read all the docs for 1.0/2.0, but I’m sure I
missed something. I currently have global scrips:
OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyAllWatchers with template Correspondence
OnResolve NotifyRequestors with template Resolved
OnComment NotifyAdminCcsAsComment with template AdminComment
OnCreate NotifyAllWatchers with template Correspondence
Yet a comment does not get sent to CCers, only watchers of the queue.
I tried “OnComment, NotifyAllWatchers”, but this sends mail to the
Requestor also, and that is not what I intended.
To further demonstrate my ignorance, I really like that rt2stats CGI,
but I can’t seem to make it run as a cgi from the httpd as configured
for RT. I tried forcing a directory to be cgi-enabled, but something
seems to be preventing it from running. The cgi runs fine from the
command line, so its just an httpd config issue.
Any help would be appreciated… thanks.
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