Two other stupid questions

RT Users
1

It seems one cannot delete users or groups using the web interface. Is it
possible using the cli (or messing with the (mysql) database? What ist the
Right Way™?

Regards,
Harald
Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com

2

It seems one cannot delete users or groups using the web interface. Is it
possible using the cli (or messing with the (mysql) database? What ist the
Right Way™?

With groups, the lack of a ‘delete’ button is an oversight which will be
corrected.

With users, it’s a bit more complex. For referential integrity reasons,
you can’t delete users…you can however toggle the ‘Disabled’ flag, which
is available in the web ui as “Let this user access RT”. Flip that bit.

Regards,
Harald

Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com

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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt. – Old Discordian Proveb

3

It seems one cannot delete users or groups using the web interface. Is it
possible using the cli (or messing with the (mysql) database? What ist the
Right Way™?

With groups, the lack of a ‘delete’ button is an oversight which will be
corrected.

With users, it’s a bit more complex. For referential integrity reasons,
you can’t delete users…you can however toggle the ‘Disabled’ flag, which
is available in the web ui as “Let this user access RT”. Flip that bit.

I think I’ll wait for another three or four “working days” worth of RT2
questions and then I’ll collate a first-draft RT2 FAQ. The post-release
frenzy is proving to be a great time to be archiving list entries… =)

Karel P Kerezman - IS Admin, Entercom Portland - http://zero.kgon.com
T minus dumb and counting.
From the Canonical Fulldeckisms List: Canonical Lists of Fulldeckisms and Answering Machine Messages