Hello,
How ca I make the escalation of a priority increase sooner than each
day. For example every 2 hours ?
Best regards
hugues
Hugues Lepesant wrote:
Hello,
How ca I make the escalation of a priority increase sooner than each
day. For example every 2 hours ?
Believe this to not be possible to day.
Escalate-priority would need at parameter that specified that it should
escalate for hours and not for days. While one is at it one should
perhaps just escalate for only working hours? Also the labling of the
escalation periode (due) has to be changed according to the escalation
type. “days/hours”
This would be nifty though 
John Enok Vollestad | System Administrator
jev@nr.no | +47 22 85 26 45
Norwegian Computing Center (NR) | http://www.nr.no/
John Enok Vollestad wrote:
Escalate-priority would need at parameter that specified that it
should escalate for hours and not for days. While one is at it one
should perhaps just escalate for only working hours? Also the labling
of the escalation periode (due) has to be changed according to the
escalation type. “days/hours”
Another thing is that there would be quite some noice in the history of
the request to have one line per hour or second hour. Would then need
an option to disable showing them to get it readable.
Not so simple after all… 
John Enok Vollestad | System Administrator
jev@nr.no | +47 22 85 26 45
Norwegian Computing Center (NR) | http://www.nr.no/