Troubles with mails sent on yahoo

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Hi,

I have a very weird problem. I have a RT 3.4.1 setup configured. All
works just fine, until RT sends mails to yahoo. On yahoo I don’t see the
message text. All I have is a ‘save message text’ url. Accessing that
URL I download the message text as a separate file. This is very
annoing. Do you have any clue how can I solve this ?

The details follows:

Template is:

RT-Attach-Message: no
X-RT-Queue: {$Ticket->QueueObj->Name}
From: {
my $u = $Transaction->CreatorObj;
my $a = $Ticket->QueueObj->CorrespondAddress;
$a = $Ticket->QueueObj->CommentAddress if ( $Transaction->Type eq
’Comment’ );
$a = $u->EmailAddress if ( $u->EmailAddress );
my $res = $u->RealName || $u->Name;
my $sep = ( index($res,’"’) == -1 ? ‘"’ : ‘’);
$res = $sep . $res . $sep . ’ <’ . $a . ‘>’;
$res; }
Bcc: { $Ticket->QueueObj->CcAddresses; }

{$Transaction->Content()}

RT version is: 3.4.1

Yahoo mail headers:

X-Apparently-To: __@yahoo.com via 206.190.38.146; Tue, 13 Dec 2005
00:35:24 -0800
X-YahooFilteredBulk: 82.77.29.26
X-Originating-IP: [82.77.29.26]
Return-Path: www-data@x.ro
Authentication-Results: mta245.mail.re2.yahoo.com from=y.ro;
Received: by x.ro (Postfix, from userid 33) id F41B61631483; Tue, 13 Dec
2005 10:33:45 +0200 (EET)
X-RT-Queue: GeneralSubject: [GFT #52] The default queue - test 16
From: “Subredu Manuel” diablo@y.ro
To: __@yahoo.com
Reply-to: rt@x.ro
In-Reply-To: rt-52@GFT
Message-ID: rt-3.4.1-52-1264-16.10.0626482047548@x.ro
Precedence: bulk
X-RT-Loop-Prevention: GFT
RT-Ticket: GFT #52
Managed-by: RT 3.4.1 (http://www.bestpractical.com/rt/)
RT-Originator: diablo@y.ro
MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8-bit
X-RT-Original-Encoding: utf-8
Date: Tue, 13 Dec 2005 10:33:45 +0200 (EET)
X-Virus-Scanned: by amavisd-new-20030616-p10 (Debian) at x.ro
Content-Length: 10


inf. Manuel SUBREDU
Network Engineer at RoEduNet Iasi

Phone: +40 (232) 201007
+40 (742) 088067
Email: diablo@iasi.roedu.net
website: http://manuel.iasi.roedu.net
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Nadeem Shahbaz suggested that I change the email encoding to iso-8859-1
. I done that and yahoo recognized the emails as it should. But now
another problem appears. I need to use utf8 or iso-8859-2 because
romanian language uses special characters.
RT has problems with email encodings different that 8859-1 ? Does yahoo
have problems ? I still don’t know which one has a bug.

Subredu Manuel said the following on 12/13/2005 10:41 AM:

Hi,

I have a very weird problem. I have a RT 3.4.1 setup configured. All
works just fine, until RT sends mails to yahoo. On yahoo I don’t see the
message text. All I have is a ‘save message text’ url. Accessing that
URL I download the message text as a separate file. This is very
annoing. Do you have any clue how can I solve this ?


inf. Manuel SUBREDU
Network Engineer at RoEduNet Iasi

Phone: +40 (232) 201007
+40 (742) 088067
Email: diablo@iasi.roedu.net
website: http://manuel.iasi.roedu.net
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At Tuesday 12/13/2005 03:41 AM, Subredu Manuel wrote:

Hi,

I have a very weird problem. I have a RT 3.4.1 setup configured. All
works just fine, until RT sends mails to yahoo. On yahoo I don’t see the
message text. All I have is a ‘save message text’ url. Accessing that
URL I download the message text as a separate file. This is very
annoing. Do you have any clue how can I solve this ?

I believe RT 3.4.4 has a fix for this problem.

Steve