I’ve tried to implement CloningQueues, QueueWizard and QuickSpamHandler in
RT 3.8.2 with no luck. If anyone is successfully using these or other code
that accomplishes similar functionality in 3.8.2 I would greatly appreciate
hearing from you.
I’m basically looking for the following:
A simple way to duplicate every aspect of a given queue to a new queue.
A link in a Ticket’s toolbar that moves the ticket to the ‘spam’ and
changes its status to ‘deleted’.
Ed Santora, System Administrator
Harvard University, Academic Computing
Division of Continuing Education