As noted in my earlier post, I have been testing out RT over the last
month or so. I changed the AutoReply template, to try and use the
AutoReply with password feature. Now NO autoreplys go out. Regular
correspondance will go out (and come in) but the auto reply to create is
not working. The only thing (I know of) changing was the AutoReply
Global Template.
After changing the template back to something simple (as posted by Toby
in reply to my last message) It STILL does not create an AutoReply on
create.
Here is my log. Ticket #23 was emailed from this account
(gentgeen@homelinux.org) to helpdeskt@pavcs.org. Since “Gentgeen” has
requested most of the 23 tickets, “he” is already in the system as a
non-priviledge user.
Jan 4 15:12:06 trouble RT:
rt-3.4.1-23-368-4.17.9818846426974@pavcs.org #23/368 - Scrip 4
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Jan 4 15:12:06 trouble RT:
rt-3.4.1-23-368-4.17.9818846426974@pavcs.org No recipients found. Not
sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
Jan 4 15:12:06 trouble RT: Ticket 23 created in queue ‘General’ by
gentgeen@linuxmail.org
(/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:730)
Again, if anyone could point me in the right direction for what I am
missing, I would appriciate it.
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility