Trouble upgrading to 3.8.1 (Kenneth Crocker)

Hi Kenneth,

I wrote a howto on installing RT on a Debian box that might help.....

http://rtvm.tehcorner.com/rt38/

rt-users-request@lists.bestpractical.com wrote:

Maurice,

Thank You! I'll give it a look. At the level of knowledge that I have 

(or actually, haven’t) I’m sure anything will help. Thanks again.

Kenn
LBNLOn 10/9/2008 9:17 AM, Maurice wrote:

Hi Kenneth,

I wrote a howto on installing RT on a Debian box that might help.....

http://rtvm.tehcorner.com/rt38/

rt-users-request@lists.bestpractical.com wrote:

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Today’s Topics:

  1. Trouble upgrading to 3.8.1 (Kenneth Crocker)
  2. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
  3. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)

Message: 1
Date: Wed, 08 Oct 2008 14:46:36 -0700
From: Kenneth Crocker KFCrocker@lbl.gov
Subject: [rt-users] Trouble upgrading to 3.8.1
To: rt Users rt-users@lists.bestpractical.com
Message-ID: 48ED2A3C.80304@lbl.gov
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

To all,

The regular guy who has done our installs before is no longer
available, so I ended up with this little task. In trying to install
3.8.1, I ran into a couple problems. We do not use the default /opt/rt
directory, but a different one. I had instructions to run a
"configuration" module that consisted of:

./configure
–prefix=/xxxx/rt/rt-3.8.1
–with-mod_perl=yes
–with-rt-group=rt
–with-bin-owner=rt
–with-libs-owner=rt
–with-libs-group=rt
–with-db-type=Oracle
–with-db-host=****
–with-db-dba=****
–with-db-database=****
–with-db-rt-user=****
–with-db-rt-pass=****
–with-web-user=rt
–with-web-group=rt

where ‘****’ is really something I can’t print. My concern was if
something was missing. I got the error message:

checking for a BSD-compatible install… ./install-sh -c
checking for gawk… no
checking for mawk… no
checking for nawk… nawk
checking for perl… /usr/bin/perl
checking for chosen layout… relative
checking for gcc… no
checking for cc… no
checking for cl.exe… no
configure: error: no acceptable C compiler found in $PATH
See `config.log’ for more details.

I went ahead and tried to run make testdeps and I got these results:

/tools/bin/perl ./sbin/rt-test-dependencies --verbose --with-SQLite
–with-fastcgi
perl:
>=5.8.3(5.8.5)…found
users:
rt group (www)…MISSING
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www)…MISSING
web group (www)…MISSING
CLI dependencies:
Term::ReadKey…found
Getopt::Long >= 2.24…found
HTTP::Request::Common…found
Term::ReadLine…found
Text::ParseWords…found
LWP…found
CORE dependencies:
Class::ReturnValue >= 0.40…found
Text::Quoted >= 2.02…found
CSS::Squish >= 0.06…MISSING
Encode >= 2.13…MISSING
Encode version 2.13 required–this is only version 2.01
Module::Versions::Report >= 1.05…MISSING
Module::Versions::Report version 1.05 required–this is
only version 1.03
MIME::Entity >= 5.425…MISSING
MIME::Entity version 5.425 required–this is only
version 5.417
DBI >= 1.37…found
Locale::Maketext::Lexicon >= 0.32…found
Devel::StackTrace >= 1.19…MISSING
Devel::StackTrace version 1.19 required–this is only
version 1.13
Digest::base…found
Time::ParseDate…found
File::Temp >= 0.18…MISSING
File::Temp version 0.18 required–this is only version
0.16
Locale::Maketext >= 1.06…found
Tree::Simple >= 1.04…found
Text::Template…found
Scalar::Util…found
HTML::Scrubber >= 0.08…found
File::Spec >= 0.8…found
Calendar::Simple…found
DBIx::SearchBuilder >= 1.54…MISSING
DBIx::SearchBuilder version 1.54 required–this is only
version 1.49
Mail::Mailer >= 1.57…found
File::ShareDir…MISSING
Regexp::Common…found
Digest::MD5 >= 2.27…found
HTML::Entities…found
Cache::Simple::TimedExpiry…found
File::Glob…found
Locale::Maketext::Fuzzy…found
Time::HiRes…found
Text::Wrapper…found
Log::Dispatch >= 2.0…found
UNIVERSAL::require…found
Email::Address…MISSING
DASHBOARDS dependencies:
HTML::RewriteAttributes >= 0.02…MISSING
MIME::Types…found
FASTCGI dependencies:
CGI::Fast…found
CGI >= 3.38…MISSING
CGI version 3.38 required–this is only version 3.05
FCGI…found
GD dependencies:
GD::Text…found
GD…found
GD::Graph…found
GPG dependencies:
PerlIO::eol…MISSING
GnuPG::Interface…MISSING
ICAL dependencies:
Data::ICal…MISSING
MAILGATE dependencies:
Pod::Usage…found
HTML::TreeBuilder…found
Getopt::Long…found
HTML::FormatText…found
LWP::UserAgent…found
MASON dependencies:
Storable >= 2.08…found
CSS::Squish >= 0.06…MISSING
Apache::Session >= 1.53…found
Errno…found
Devel::StackTrace >= 1.19…MISSING
Devel::StackTrace version 1.19 required–this is only
version 1.13
CGI::Cookie >= 1.20…found
Text::WikiFormat >= 0.76…found
XML::RSS >= 1.05…found
HTML::Mason >= 1.36…MISSING
HTML::Mason version 1.36 required–this is only version
1.28
Digest::MD5 >= 2.27…found
SMTP dependencies:
Net::SMTP…found
SQLITE dependencies:
DBD::SQLite >= 1.00…found
STANDALONE dependencies:
Net::Server::PreFork…MISSING
Net::Server…MISSING
HTTP::Server::Simple >= 0.34…MISSING
HTTP::Server::Simple version 0.34 required–this is
only version 0.20 at (eval 138) line 2, line 11.
HTTP::Server::Simple::Mason >= 0.09…found

SOME DEPENDENCIES WERE MISSING.
DASHBOARDS missing dependencies:
HTML::RewriteAttributes >= 0.02…MISSING
ICAL missing dependencies:
Data::ICal…MISSING
STANDALONE missing dependencies:
HTTP::Server::Simple >= 0.34…MISSING
HTTP::Server::Simple version 0.34 required–this is
only version 0.20 at (eval 138) line 2, line 11.
Net::Server::PreFork…MISSING
Net::Server…MISSING
GPG missing dependencies:
PerlIO::eol…MISSING
GnuPG::Interface…MISSING
CORE missing dependencies:
Devel::StackTrace >= 1.19…MISSING
Devel::StackTrace version 1.19 required–this is only
version 1.13
DBIx::SearchBuilder >= 1.54…MISSING
DBIx::SearchBuilder version 1.54 required–this is only
version 1.49
CSS::Squish >= 0.06…MISSING
Encode >= 2.13…MISSING
Encode version 2.13 required–this is only version 2.01
File::ShareDir…MISSING
Module::Versions::Report >= 1.05…MISSING
Module::Versions::Report version 1.05 required–this is
only version 1.03
MIME::Entity >= 5.425…MISSING
MIME::Entity version 5.425 required–this is only
version 5.417
File::Temp >= 0.18…MISSING
File::Temp version 0.18 required–this is only version
0.16
Email::Address…MISSING
FASTCGI missing dependencies:
CGI >= 3.38…MISSING
CGI version 3.38 required–this is only version 3.05
MASON missing dependencies:
HTML::Mason >= 1.36…MISSING
HTML::Mason version 1.36 required–this is only version
1.28
Devel::StackTrace >= 1.19…MISSING
Devel::StackTrace version 1.19 required–this is only
version 1.13
CSS::Squish >= 0.06…MISSING
make: *** [testdeps] Error 1

Some (hell most) of this stuff is absolutely GREEK to me. When it says
"MISSING" it shows something I provided in the “configure” phase, so how
could it be missing?
One of my MAJOR concerns is where it says something like"
“Encode version 2.13 required–this is only version 2.01"
OR
"Module::Versions::Report version 1.05 required–this is only version 1.03"
OR
"DBIx::SearchBuilder >= 1.54…MISSING
DBIx::SearchBuilder version 1.54 required–this is only
version 1.49”

I don’t know where this stuff is or why it’s missing. Doesn’t
SearchBuilder come with the installation? If so, why can’t it find the
latest version? I really do NOT understand this. Can I get some guidence
here? Thanks.

Kenn
LBNL


Message: 2
Date: Wed, 8 Oct 2008 14:57:39 -0700
From: “Sean McCreadie” smccreadie@CanyonPartners.com
Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
To: “Gabriel Cadieux” gcadieux@securetechnologies.ca, Filipe Jos?
Silva Clemente filipe@sapia.uminho.pt,
rt-users@lists.bestpractical.com
Message-ID:
6A8A671AFE630144BC8AE1D84E6700B8010C46BB@SR-ES-EMAIL01.canyonpartners.local

Content-Type: text/plain; charset=“iso-8859-1”

Felipe,

I edited my “RT at a glance” title by first copying the index.html file from /opt/rt3/share/html to /opt/rt3/local/html and then modifying it. You may need to create the /local/html directory if you haven’t before. In this file you will see on line 6 and line 81 (3.8.1) the text for “RT at a glance”. One line is for the title in the main body of the page and the other modifies the browser tab title. You can change it to whatever you like. I actually changed mine to pull the company name from the RT_Siteconfig file, so it reads " Company Name Request Tracker" I did this by inserting " [_1] Request Tracker" into lines 6 and 81 where “RT at a glance” used to be.

Thanks

Sean

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gabriel Cadieux
Sent: Wednesday, October 08, 2008 8:41 AM
To: Filipe Jos? Silva Clemente; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance

i’m sure you can change all that stuff if you edit the raw html/perl stuff.

have a look in there and grep for “RT at a Glance” or whatever the spelling is for the string you want…

as for the color, it’s probably in the css somewhere if there is some (i’m guessing)

-gabe

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Filipe Jos? Silva Clemente
Sent: Wednesday, October 08, 2008 10:34 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.: Customize RT at a glance

Hi,

Is it possible to change the home page “title” displayed (RT at a Glance) to something like “Helpdesk Homepage” ?

Is it possible to change the RT 3.8 web console blue color, to some other color?

TIA,

Filipe

Portugal

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Message: 3
Date: Wed, 8 Oct 2008 14:59:11 -0700
From: “Sean McCreadie” smccreadie@CanyonPartners.com
Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance
To: “Sean McCreadie” smccreadie@CanyonPartners.com, “Gabriel
Cadieux” gcadieux@securetechnologies.ca, Filipe Jos? Silva Clemente
filipe@sapia.uminho.pt, rt-users@lists.bestpractical.com
Message-ID:
6A8A671AFE630144BC8AE1D84E6700B8010C46BC@SR-ES-EMAIL01.canyonpartners.local

Content-Type: text/plain; charset=“iso-8859-1”

Also, in order to see the changes don’t forget to clear your Mason cache and restart apache.

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sean McCreadie
Sent: Wednesday, October 08, 2008 2:58 PM
To: Gabriel Cadieux; Filipe Jos? Silva Clemente; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance

Felipe,

I edited my “RT at a glance” title by first copying the index.html file from /opt/rt3/share/html to /opt/rt3/local/html and then modifying it. You may need to create the /local/html directory if you haven’t before. In this file you will see on line 6 and line 81 (3.8.1) the text for “RT at a glance”. One line is for the title in the main body of the page and the other modifies the browser tab title. You can change it to whatever you like. I actually changed mine to pull the company name from the RT_Siteconfig file, so it reads " Company Name Request Tracker" I did this by inserting " [_1] Request Tracker" into lines 6 and 81 where “RT at a glance” used to be.

Thanks

Sean

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gabriel Cadieux
Sent: Wednesday, October 08, 2008 8:41 AM
To: Filipe Jos? Silva Clemente; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.: Customize RT at a glance

i’m sure you can change all that stuff if you edit the raw html/perl stuff.

have a look in there and grep for “RT at a Glance” or whatever the spelling is for the string you want…

as for the color, it’s probably in the css somewhere if there is some (i’m guessing)

-gabe

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Filipe Jos? Silva Clemente
Sent: Wednesday, October 08, 2008 10:34 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.: Customize RT at a glance

Hi,

Is it possible to change the home page “title” displayed (RT at a Glance) to something like “Helpdesk Homepage” ?

Is it possible to change the RT 3.8 web console blue color, to some other color?

TIA,

Filipe

Portugal

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