I’m trying to set up the AutoAssign scripaction and having no luck so far.
Here’s what I’ve done:
- Ran AutoAssign.pm.insertdata; it returned no errors.
- Put AutoAssign.pm in /usr/local/rt2/lib/RT/Action and gave it the same
ownership and permissions as the other scrips in there
- Assigned myself as a CC watcher to the Customers queue
- Set up a scrip in that queue that says OnCreate AutoAssign with template
When I run ‘perl AutoAssign.pm’ I get no errors, when the RT logs have no
errors in them, but when I create a ticket in the Customers queue, it
remains assigned to Nobody rather than being reassigned to me.
I have a feeling that I’ve just configured this wrong or am using it wrong.
Can anyone give me some pointers? Thanks in advance.