Trouble New Install

RT Users
1

Hello,

Just installed RT but when I send mail to alias I get

“No permission to create tickets in the queue ‘general’.”

How do I rectify this? The list is not so easy to search although
I am still trying :wink:

Thanks

-Wash

Odhiambo Washington wash@wananchi.com “The box said ‘Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,’
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD.”
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! :slight_smile:

Sodd’s Second Law:
Sooner or later, the worst possible set of circumstances is
bound to occur.

2

Someone using RT-2.0.x with Exim may be able to assist me …
The error I get is…

pipe to |/opt/rt2/bin/rt-mailgate --queue general --action correspond
generated by rt@wananchi.com
Child process of address_pipe transport returned 255 (could mean shell
command ended by signal 127 (unrecognized signalnumber)) from command:
/opt/rt2/bin/rt-mailgate

The following text was generated during the delivery attempt:

------ pipe to |/opt/rt2/bin/rt-mailgate --queue general --action correspond
generated by rt@wananchi.com ------

Bad name after sendmail’ at /opt/rt2/etc/config.pm line 230.
BEGIN failed–compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm line 105.
BEGIN failed–compilation aborted at /opt/rt2/bin/rt-mailgate line 30.

Thanks

-Wash

Odhiambo Washington wash@wananchi.com “The box said ‘Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,’
Tel: 254 2 313985-9 Fax: 254 2 313922 so I installed FreeBSD.”
GSM: 254 72 743 223 GSM: 254 733 744 121 This sig is McQ! :slight_smile:

There is a certain impertinence in allowing oneself to be burned for an
opinion.
– Anatole France

3

|+ Hello,
|+
|+ Just installed RT but when I send mail to alias I get
|+
|+ “No permission to create tickets in the queue ‘general’.”
|+
|+ How do I rectify this? The list is not so easy to search although
|+ I am still trying :wink:

Its easy to search the documentation though. You need to fix your
permissions. You need to grant CreateTicket rights to Requestor. Check
out the documentation, and FAQ at http://www.fsck.com/rtfm

4

Odhiambo Washington wrote:

Bad name after sendmail’ at /opt/rt2/etc/config.pm line 230.
BEGIN failed–compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm line 105.
BEGIN failed–compilation aborted at /opt/rt2/bin/rt-mailgate line 30.

At a guess, there’s a syntax on or around line 230 of your config.pm?