Trouble: Mail addresses modified by RT

RT 3.2.1 installed on a RedHat 9 with perl 5.8.5
Our machine have a realname.ourdomain.com and an alias rt.ourdomain.com
Mail queues email addresses are queue@rt.ourdomain.com and
queue-comment@ourdomain.com

When a user send a mail to an rt queue, the ticket opens but the mail address of
the destination…

ie:
user@adomain.com send a mail to queue@rt.ourdomain.com
tickets open correctly, but a cc appears (queue@realname.ourdomain.com) and the
reply mail sended to users appears like that:

Don’t understand why the realname of the machine replace the alias.

Does anyone have a clue ?

Thanks in advance.

Regards

Nicolas Varney

RT 3.2.1 installed on a RedHat 9 with perl 5.8.5
Our machine have a realname.ourdomain.com and an alias rt.ourdomain.com
Mail queues email addresses are queue@rt.ourdomain.com and
queue-comment@ourdomain.com

When a user send a mail to an rt queue, the ticket opens but the mail
address of the destination…

ie:
user@adomain.com send a mail to queue@rt.ourdomain.com
tickets open correctly, but a cc appears (queue@realname.ourdomain.com)
and the reply mail sended to users appears like that:

 From: "Queue Description" <queue@realname.ourdomain.com>
 Reply-To:<queue@realname.ourdomain.com>

Don’t understand why the realname of the machine replace the alias.

Does anyone have a clue?

You’re leaving out some important information. Is rt.ourdomain.com a
CNAME for realname.ourdomain.com? Then sendmail must replace rt with
realname. If not, check sendmail.mc’s MASQUERADE_AS setting, and try
inserting some mails by hand into sendmail to see how they end up etc.

-- Niels.

RT 3.2.1 installed on a RedHat 9 with perl 5.8.5
Our machine have a realname.ourdomain.com and an alias rt.ourdomain.com
Mail queues email addresses are queue@rt.ourdomain.com and
queue-comment@ourdomain.com

When a user send a mail to an rt queue, the ticket opens but the mail
address of the destination…

ie:
user@adomain.com send a mail to queue@rt.ourdomain.com
tickets open correctly, but a cc appears (queue@realname.ourdomain.com)
and the reply mail sended to users appears like that:

 From: "Queue Description" <queue@realname.ourdomain.com>
 Reply-To:<queue@realname.ourdomain.com>

Don’t understand why the realname of the machine replace the alias.

Does anyone have a clue?

You’re leaving out some important information. Is rt.ourdomain.com a
CNAME for realname.ourdomain.com? Then sendmail must replace rt with
realname. If not, check sendmail.mc’s MASQUERADE_AS setting, and try
inserting some mails by hand into sendmail to see how they end up etc.

Yes, rt.ourdomain.com is a CNAME of realname.ourdomain.com.
I just test to wrote an e-mail trought sendmail manually. And that’s it.
I was searching on the wrong place.

Thanks.
I will check sendmail docs.

Regards

Nicolas Varney