Greetings,
When an unprivileged user opens a ticket on any queue the following
error happens.
Please also note this is RT 3.6.3 with minor customizations and
RTx::ResetPassword installed.
I’ve also tried disabling RTx::ResetPassword and scrips, with the same result.
The ticket gets created but CCs and AdminCCs are not set correctly,
we are unable
to see them in the ticket display page (on the People box), but when
replying we see
them at the bottom on “This message will be sent to…”.
Any assistance will be appreciated. Please let me know if additional
information is required.
Aug 14 13:51:35 tlrd-wpms RT:
rt-3.6.3-14472-1187088695-1216.329-16-0@telrad.com sent To: yagal
(/opt/rt3/lib/RT/Action/SendEmail.pm:274)
Aug 14 13:51:35 tlrd-wpms RT: Ticket 329 created in queue ‘Commatch 40
Yagal Aster’ by Commatch.User (/opt/rt3/lib/RT/Ticket_Overlay.pm:754)
Aug 14 13:51:35 tlrd-wpms RT: RT::Ticket=HASH(0xa9efa84) tried to load
a bogus ticket: 0 (/opt/rt3/lib/RT/Ticket_Overlay.pm:258)
Aug 14 13:51:35 tlrd-wpms RT: Couldn’t load object RT::Ticket #0
(/opt/rt3/lib/RT/Interface/Web.pm:1212)
Aug 14 13:51:35 tlrd-wpms RT: HasRight called with no valid object
(/opt/rt3/lib/RT/Principal_Overlay.pm:321)
Thank you.