Trend data on time spent/estimated

Hi All,

I’ve been trying to find a good tool to get trends from my RT data on
time spent etc. I’ve had a good look and cant find much, but let me
know if i’ve missed something really obvious.

I came across the RTx::Statistics package but couldnt see any movement
on it in the last two years or so.

Then i found this awesome-looking RT Analyzer program
(http://accelconf.web.cern.ch/accelconf/ica05/proceedings/pdf/O3_010.pdf)
that was coded by some guys at a research institiution called cosyslabs.
Have any of you seen this before or got it working before? I’ve emailed
some of the guys listed in the paper but havent heard back from them yet.

Cheers,

Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com

“Utilyx” is the trading name of “Utilyx Limited” and “Utilyx Risk Management Limited” (URML). URML is authorised and regulated by the Financial Services Authority (FSA). This message contains information that may be privileged or confidential and is the property of Utilyx. It is intended only for the person to whom it is addressed. No confidentiality or privilege is waived or lost by any mistransmission. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of Utilyx. Unless otherwise stated, any pricing information given in this message is indicative only and does not constitute an offer to deal at any price quoted. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email

Have a look at Yarts http://www.bastian-friedrich.de/comp/yarts/ . it’s
developed in PHP, so easy to customise to meet your needs.

Best regards

Dr Marouane HIMDI
Ingénieur R&D/R&D Engineer

KEREVAL
4, rue Hélène Boucher
Z.A. Bellevue
35235 Thorigné Fouillard
Tel : +33 (0)2 23 20 36 64

P Pensez à l’environnement : n’imprimez ce message et ses pièces jointes que
si nécessaire !
-----Message d’origine-----De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de Calvin
Chiang
Envoyé : lundi 23 février 2009 13:07
À : rt-users@lists.bestpractical.com
Objet : [rt-users] trend data on time spent/estimated

Hi All,

I’ve been trying to find a good tool to get trends from my RT data on
time spent etc. I’ve had a good look and cant find much, but let me
know if i’ve missed something really obvious.

I came across the RTx::Statistics package but couldnt see any movement
on it in the last two years or so.

Then i found this awesome-looking RT Analyzer program
(http://accelconf.web.cern.ch/accelconf/ica05/proceedings/pdf/O3_010.pdf)
that was coded by some guys at a research institiution called cosyslabs.
Have any of you seen this before or got it working before? I’ve emailed
some of the guys listed in the paper but havent heard back from them yet.

Cheers,

Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com

“Utilyx” is the trading name of “Utilyx Limited” and “Utilyx Risk Management
Limited” (URML). URML is authorised and regulated by the Financial Services
Authority (FSA). This message contains information that may be privileged or
confidential and is the property of Utilyx. It is intended only for the
person to whom it is addressed. No confidentiality or privilege is waived or
lost by any mistransmission. Any views or opinions expressed in this message
are solely those of the author and do not necessarily represent those of
Utilyx. Unless otherwise stated, any pricing information given in this
message is indicative only and does not constitute an offer to deal at any
price quoted. If you are not the intended recipient, you are not authorized
to read, print, retain, copy, disseminate, distribute or use this message or
any part thereof. If you receive this message in error, please notify the
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thanks for that! i’ll be trying the installation this week.
on the page it refers to “rt’s regular statistics package” - is this
RTx::Statistics? do you know if people are regularly using this with the
later versions of RT?

Marouane HIMDI wrote:

Have a look at Yarts http://www.bastian-friedrich.de/comp/yarts/ . it’s
developed in PHP, so easy to customise to meet your needs.

Best regards

Dr Marouane HIMDI
Ing�nieur R&D/R&D Engineer

KEREVAL
4, rue H�l�ne Boucher
Z.A. Bellevue
35235 Thorign� Fouillard
Tel : +33 (0)2 23 20 36 64
http://www.kereval.com

P Pensez � l’environnement : n’imprimez ce message et ses pi�ces jointes que
si n�cessaire !
-----Message d’origine-----
De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de Calvin
Chiang
Envoy� : lundi 23 f�vrier 2009 13:07
� : rt-users@lists.bestpractical.com
Objet : [rt-users] trend data on time spent/estimated

Hi All,

I’ve been trying to find a good tool to get trends from my RT data on
time spent etc. I’ve had a good look and cant find much, but let me
know if i’ve missed something really obvious.

I came across the RTx::Statistics package but couldnt see any movement
on it in the last two years or so.

Then i found this awesome-looking RT Analyzer program
(http://accelconf.web.cern.ch/accelconf/ica05/proceedings/pdf/O3_010.pdf)
that was coded by some guys at a research institiution called cosyslabs.
Have any of you seen this before or got it working before? I’ve emailed
some of the guys listed in the paper but havent heard back from them yet.

Cheers,

Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com

“Utilyx” is the trading name of “Utilyx Limited” and “Utilyx Risk Management Limited” (URML). URML is authorised and regulated by the Financial Services Authority (FSA). This message contains information that may be privileged or confidential and is the property of Utilyx. It is intended only for the person to whom it is addressed. No confidentiality or privilege is waived or lost by any mistransmission. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of Utilyx. Unless otherwise stated, any pricing information given in this message is indicative only and does not constitute an offer to deal at any price quoted. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email

There is no relation between this tool and RTx::Statistics.
I already installed it with RT 3.8.1 without any problem

Dr Marouane HIMDI
Ingénieur R&D/R&D Engineer

KEREVAL
4, rue Hélène Boucher
Z.A. Bellevue
35235 Thorigné Fouillard
Tel : +33 (0)2 23 20 36 64

P Pensez à l’environnement : n’imprimez ce message et ses pièces jointes que
si nécessaire !

-----Message d’origine-----De : Calvin Chiang [mailto:calvin@utilyx.com]
Envoyé : lundi 23 février 2009 15:42
À : marouane.himdi@kereval.com
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] trend data on time spent/estimated

thanks for that! i’ll be trying the installation this week.
on the page it refers to “rt’s regular statistics package” - is this
RTx::Statistics? do you know if people are regularly using this with the
later versions of RT?

Marouane HIMDI wrote:

Have a look at Yarts http://www.bastian-friedrich.de/comp/yarts/ . it’s
developed in PHP, so easy to customise to meet your needs.

Best regards

Dr Marouane HIMDI
Ingénieur R&D/R&D Engineer

KEREVAL
4, rue Hélène Boucher
Z.A. Bellevue
35235 Thorigné Fouillard
Tel : +33 (0)2 23 20 36 64
http://www.kereval.com

P Pensez à l’environnement : n’imprimez ce message et ses pièces jointes
que
si nécessaire !
-----Message d’origine-----
De : rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de Calvin
Chiang
Envoyé : lundi 23 février 2009 13:07
À : rt-users@lists.bestpractical.com
Objet : [rt-users] trend data on time spent/estimated

Hi All,

I’ve been trying to find a good tool to get trends from my RT data on
time spent etc. I’ve had a good look and cant find much, but let me
know if i’ve missed something really obvious.

I came across the RTx::Statistics package but couldnt see any movement
on it in the last two years or so.

Then i found this awesome-looking RT Analyzer program
(http://accelconf.web.cern.ch/accelconf/ica05/proceedings/pdf/O3_010.pdf)
that was coded by some guys at a research institiution called cosyslabs.
Have any of you seen this before or got it working before? I’ve emailed
some of the guys listed in the paper but havent heard back from them yet.

Cheers,

Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com

“Utilyx” is the trading name of “Utilyx Limited” and “Utilyx Risk Management
Limited” (URML). URML is authorised and regulated by the Financial Services
Authority (FSA). This message contains information that may be privileged or
confidential and is the property of Utilyx. It is intended only for the
person to whom it is addressed. No confidentiality or privilege is waived or
lost by any mistransmission. Any views or opinions expressed in this message
are solely those of the author and do not necessarily represent those of
Utilyx. Unless otherwise stated, any pricing information given in this
message is indicative only and does not constitute an offer to deal at any
price quoted. If you are not the intended recipient, you are not authorized
to read, print, retain, copy, disseminate, distribute or use this message or
any part thereof. If you receive this message in error, please notify the
sender immediately and delete all copies of this message.
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email