Hi All,
When i use rt-crontool to perform some actions on ticket, it leaves some
records about transactions in ticket. For example, if i set
priority(i.e. use RT::Action::SetPriority in crontool) or something,
i(and users) see something like
“Fri Dec 12 13:14:32 2008 root - Priority changed from ‘3’ to ‘1’”
i.e. priority was set by root, not RT_System. Is it possible to make
rt-crontool working as RT_System? How can i do it?
Thanks in advance 
Regards, Alex Nikolaev
anikolaev@ot.ru