Transaction custom field

RT Users
1

Hi All,

I have Ubuntu 6.06 with RT 3.4.5 running on postgres.

I recently added a Ticket transaction custom field “Assisted By” Applicable Globally and And the type is Select 1 Value.

I have two questions on this regards.

  1. How can I make it appear on the tickets–>Query Builder as well as Display Columns so that I can search and see it on the reports

  2. If I make the CF applicable to Tickets (Instead of Ticket Transactions) It appears in Query Builder as well as Display Columns, However it wont be available while resolving the calls.

I am no perl Guru and dont know how to modify a script. Would appreciate your help/Workaround on the same.

Thanks and Regards,
Manjunath