I have Ubuntu 6.06 with RT 3.4.5 running on postgres.
I recently added a Ticket transaction custom field “Assisted By” Applicable Globally and And the type is Select 1 Value.
I have two questions on this regards.
How can I make it appear on the tickets–>Query Builder as well as Display Columns so that I can search and see it on the reports
If I make the CF applicable to Tickets (Instead of Ticket Transactions) It appears in Query Builder as well as Display Columns, However it wont be available while resolving the calls.
I am no perl Guru and dont know how to modify a script. Would appreciate your help/Workaround on the same.
Thanks and Regards,