Transaction content empty

RT Users
1

Hi,

Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I’m not getting any transaction content in
the correspondence mails we receive when a ticket is created.

Here below are the main templates.

*)Autoreply templpate:

Greetings,

This message has been automatically generated in response to the

creation of a trouble ticket regarding:

  "{$Ticket->Subject()}",

a summary of which appears below.

Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag ||
$rtname} #{$Ticket->id()}].

Please include the string: [{$Ticket->QueueObj->SubjectTag || $rtname}
#{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do so,

you may reply to this message.

Thank you,

{$Ticket->QueueObj->CorrespondAddress()}

{$Transaction->Content()}

*) Transaction template:

RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.

Transaction: {$Transaction->Description}

   Queue: {$Ticket->QueueObj->Name}

given)"}

   Owner: {$Ticket->OwnerObj->Name}

Requestors: {$Ticket->RequestorAddresses}

  Status: {$Ticket->Status}

Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

*) Admin correspondence:

RT-Attach-Message: yes

<URL: {RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

*) Correspondance template.

RT-Attach-Message: yes

{$Transaction->Content()}

Any Solutions???..

Thanks

Manohar

2

Hi,

Hurrayyy… started working, just cleared off the old rt sessions.

Thanks

ManoharFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Friday, September 04, 2009 12:52 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Transaction content empty.

Hi,

Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I’m not getting any transaction content in
the correspondence mails we receive when a ticket is created.

Here below are the main templates.

*)Autoreply templpate:

Subject: AutoReply: {$Ticket->Subject}

Greetings,

This message has been automatically generated in response to the

creation of a trouble ticket regarding:

  "{$Ticket->Subject()}",

a summary of which appears below.

Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag ||
$rtname} #{$Ticket->id()}].

Please include the string: [{$Ticket->QueueObj->SubjectTag || $rtname}
#{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do so,

you may reply to this message.

Thank you,

{$Ticket->QueueObj->CorrespondAddress()}

{$Transaction->Content()}

*) Transaction template:

RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.

Transaction: {$Transaction->Description}

   Queue: {$Ticket->QueueObj->Name}

 Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject

given)"}

   Owner: {$Ticket->OwnerObj->Name}

Requestors: {$Ticket->RequestorAddresses}

  Status: {$Ticket->Status}

Ticket <URL:
{RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

*) Admin correspondence:

RT-Attach-Message: yes

<URL: {RT->Config->Get(‘WebURL’)}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}

*) Correspondance template.

RT-Attach-Message: yes

{$Transaction->Content()}

Any Solutions???..

Thanks

Manohar