I would like to track if tickets have been billed or not.
I tried adding a custom field to the tickets with a Billed = Yes, no, or
unknown but that won’t let me select a large number of tickets from
different queues and change their status all at once.
Does anyone have a better way of suggesting that I do this?
Can I add an additional “status” for the ticket?
Eg. New, Open, Resolved, Billed, Rejected, and Delete?
If so, how does one accomplish this.